District Manager - Chesapeake, United States - Domino's Corporate

Domino's Corporate Chesapeake, United States

3 weeks ago

Description

Job Description

Job Description Company Description

Domino's Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we're a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S.

are taken through digital channels.

The brand continues to 'deliver the dream' to local business owners, 90% of which started as delivery drivers and pizza makers in our stores.

That's just the tip of the as we might say, one "slice" of the pie If this sounds like a brand you'd like to be a part of, consider joining our team
Job Description

The Manager, Corporate Operations is responsible for managing end-to-end operations of a set of stores in our

Chesapeake, VA

market with an emphasis on maximizing sales and profitability.

The MCO is responsible for executing company initiatives, ensuring all stores are compliant with company standards, and leading a team of store managers and team members to drive positive team member engagement and retention.

RESPONSIBILITIES
(30%) Manage, Support, and Lead Managers and Team Members at all Levels

Provide direction and communication company, market, and area goals and offer plan to achieve them. Partner with GMs to set goals.

Conduct daily store visits and weekly self-OERs to ensure standards are being maintained

Coach and develop team members at all levels to ensure efficiency of their positions

Coordinate field support resources (Field Trainer, HRG) where required to facilitate action

Empower GMs and AMs to take full accountability for store performance; hold team accountable to expectations, goals, and systems.

Drive compliance completion; collaborate with store managers to provide recommendations and guidance on how to increase compliance numbers

Ensure all team members follow safety and security protocols

Support all innovation rollouts and ensure implementation

Support team member onboarding
(35%) Achieve Operational Excellence

Ensure operational goals are met; ADT, CSAT, OER, EBITDA, Food & Labor

Reinforce execution of key DPI policies and standards

Identify and diagnose ongoing operational gaps in underperforming stores; develop formal action plans to resolve gaps

Partner with field support resources (Trainer, HR, Operations Support, Safety & Loss Prevention) to address gaps

Hold MCOs and GMs accountable to executing action plans and track progress and promote a sense of urgency

Ensure excellent customer service
(10%) Develop Talent

Enforce systems and processes that drive effective hiring, retention, training, and development

Hold General Managers accountable to ensure meeting staffing and training goals

Identify and develop high-potential Assistant Managers as succession candidates for the General Manager position; ensure certifications are completed

Coordinate with Human Resources to strategize on staffing and turnover practices

Drive team member and customer engagement

Conduct General Manager performance appraisals and provide feedback with a focus on development
(10%) Manage Financial Oversight

Review key financial variables daily

Analyze and track key

financial/operational

data to derive meaningful business insights

Develop executive presentations and present key trends and results to DCO

Present

financial/operational

weekly updates during Market Leadership and GM meetings

Ensure stores are meeting operating plan through the use of P/L reviews and quarterly business reviews
(10%) Manage Market Development Activities to Drive AWUS Growth

Coordinate with DCO and marketing field support to develop market business plans (e.g. targets, action steps, measurement)

Drive the development and execution of Local Store Marketing (LSM) initiatives to grow AWUS

Partner with field support resources to execute LSM initiatives

Empower GMs to take leadership role in executing LSM (e.g. develop relationships in schools, community, etc.)

Partner with DCO to identify and pursue "new" AWUS growth opportunities through store relocation, re-imaging and new builds
(5%) Administrative

Manage calendar to reflect weekly plan

Complete all applicable forms in Zenput

Ensure store communication boards are updated and in compliance
Qualifications

Bachelor's Degree preferred

Minimum 3 years multi-unit experience in restaurant/retail industry

Experienced in ensuring operational effectiveness for multi-unit organizations

Thorough understanding of Domino's Pizza standards, policies & procedures

Ability to read financial statements; strong analytical skills

Ability to effectively and professionally provide guidance and coaching to store management and TMs

Ability to plan and conduct effective meetings

Experience in working independently with a result orientation

Strong oral and written communication skills including public speaking

Strong organizational skills

Additional Information

All your information will be kept confidential according to EEO guidelines.

Domino's Team USA stores value honesty, transparency, and accountability, and we want exceptional people like you to join our team We have continued to prove we "Put our People First" by making sure our work environment is safe and provides stability for our team members.

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