Business Operations Specialist - Madison, United States - Aprilaire

Aprilaire Madison, United States

5 days ago

Description

Overview:

AprilAire is a growing Madison-based company and an industry leading provider of healthy air solutions. We believe everyone deserves healthy air. You will join a team of professionals who are passionate, customer focused, adaptable, and leading the way for new HVAC technologies and innovative thinking. We are proud to have products in over 7 million homes and look forward to our continued success. Give your career a breath of fresh air today and consider joining our team

We are currently seeking someone who has a great eye for detail and a customer service focused attitude as an Business Operations Specialist

Shift: Monday-Friday 1st shift

Compensation: Competitive pay with fun team activities during the year (such as a Betty Lou cruise, summer grill outs, etc)

Location: (near UW-Madison campus) 130 S. Ingersoll Madison, Wisconsin 53703

Work style: If you meet performance metrics, this role has the opportunity to work from home one day per week.

Career Opportunity: This role is a good fit for someone looking to build their career with our customers and move into further customer development, product management, admin, sales, finance/accounting, and more This is a role that is a key pipeline to other areas of our business.

Responsibilities:

Your day will include:

Performs accurate and timely entry of customer purchase orders into ERP system.
- Reviews orders for completeness of specifications, quantity, pricing as well as customer account for other special agreements.
- Maintains customer specific notes to ensure proper handling of orders.
- Develops and maintains in-depth knowledge of customer classifications, products, pricing, and shipping methods.
- Create new ship to and bill to addresses within software as needed.
- Maintains customer database.
- Maintains special price program (Kardex) for customers with special pricing.
- Enters debit and credit memos.
Monitor open (A-Status) order report to ensure timely resolution of order processing and communicate pertinent information as necessary.
- Perform research, determine root cause analysis, and make recommendations to management/sales to implement improved process to reduce A-Status orders.
- Coordinate with Sales and Distributors via phone and email to take appropriate steps to resolve open order/account issues. (Ex: pricing, quantity discrepancy, request revised PO, etc.)
Manage email mailbox correspondence to provide support on:
- Pricing requests
- PO management
- Logistic coordination, order/tracking status, generate packing slips/bill of lading
- Literature requests
- Post order support, no charge/replacement orders, coordination with manufacturing, data verification (warranty claims, order history)
- Investigate unresolved short payments
- Respond/resolve customer inquiries/complaints
Assist with incoming customer service calls and web chat responses.

Qualifications:

If the below says, "Me", apply today:

Ability to speak to customers while documenting information in the system
Exceptional customer service skills
Knowledge of Word, Excel, and other office processing software
Ability to dig into the numbers and use your detail oriented skills to their fullest potential
Ability to critically think through a customer order that needs to be resolved
Ability to maintain metrics to ensure the team is meeting business requirements
Ability to work in multiple tabs and navigate between triple monitors
Bonus points: AS400 a huge plus
Note internally we call this role "Order Management Specialist"

All AprilAire employees receive comprehensive benefits and unique company perks including:

Generous PTO including vacation, personal days, holiday pay, flexible schedule and parental leave
Financial rewards including 401(k) with company match and generous profit sharing
Comprehensive health insurance plan, dental and vision insurance, and flexible spending accounts
Fitness incentives, tuition reimbursement programs and scholarships for employees children to keep you mentally and physically fit
Support when you need it including company-sponsored short and long term disability plans, legal planning, employee assistance programs, and more

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