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    Assistant General Manager - Naples, FL, United States - Great Wolf Lodge

    Great Wolf Lodge
    Great Wolf Lodge Naples, FL, United States

    3 weeks ago

    Great Wolf Lodge background
    Description

    Pay: $150000 per year - $150000 per year

    At Great Wolf, the Assistant General Manager assists the General Manager in driving operational excellence throughout all functions, outlets, and attractions of the lodge.

    Essential Duties & Responsibilities

    • Oversees Guest Services, Housekeeping, Food & Beverage, Aquatics, Cub Club and Retail Departments
    • Assists Directors in accomplishing human resources' objectives by over seeing the recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining effort
    • Communicates job expectations; planning, monitoring, appraising, and reviewing job contributions
    • Ensures Departments adequately enforce all policies and procedures
    • Assists Directors in achieving guest services operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change
    • Meets financial objective by yield management; forecasting requirements; assists in preparing an annual budget; reviews scheduling expenditures; analyzes variances; initiates corrective actions
    • Maintains customer confidence by maintaining service levels; garnering "repeat" visits; making the resort a "family tradition"
    • Ensures Departments maintain a safe, secure, and healthy environment by establishing, following, and enforcing standards and procedures; complying with legal regulations
    • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
    • Enhances resort reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
    • Ensures Departments train all new employees and retrain current employees
    • Ensures all guest requests are handled in a professional manner, by reviewing with Directors weekly
    • Attend weekly directors' meeting and communicate necessary information as needed
    • Reviews any inappropriate behavior findings by staff with Director and ensures all are recorded properly

    Basic Qualifications & Skills

    • Associates degree in Hospitality, Business, related field; or equivalent combination of education and experience
    • Minimum 5 years leadership in hospitality at department/division director level
    • Minimum 2 years developing and implementing annual budgets; forecasting revenues and expenses, and generating plans to meet expected margins
    • Leadership experience in 2 or more relevant functions/departments across the business
    • Demonstrated proficiency in Microsoft Office suite
    • Successful completion of criminal background check and drug screen
    • Must be open to relocation to multiple Great Wolf Lodge locations

    Desired Qualifications & Traits

    • Strong Financial Acumen
    • Significant customer service experience
    • Strong problem solving and organizational skills
    • Attention to detail and ability to exceed quality standards
    • Enthusiastic and positive energy
    • Multi-tasking ability
    • Associates degree in Hospitality, Business, related field; or equivalent combination of education and experience

    Physical Requirements

    • Able to lift up to 20 lbs.
    • Able to bend, stretch, and twist
    • Able to stand or sit for long periods of time

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