Director of Technical Services - Birmingham, United States - Alabama Community College System

Description

Salary: See Position Description

Location : Birmingham, AL

Job Type: Full-Time

Job Number: 04606

College/Division: JSCC Computing Support

Opening Date: 06/11/2024

Closing Date: 6/26/2024 11:59 PM Central

Campus Location: Jefferson State Community College

Position Summary

Salary: $70,000.00 to $80,000.00 based on ACCS Board of Trustees Salary Schedule C-3 and experience

The Director of Technical Services oversees a small group of network and server administrators who provide support and services for enterprise data centers. Additionally oversees classroom/AV support, desktop support, and campus help desk personnel. Assigns supplementary responsibilities pertinent to the role and provides direct reporting to the Chief Information Officer (CIO).

Essential Duties and Responsibilities

1. Provide first line management and hands-on technical coordination of on-site technology staff, faculty, and students in a higher education environment.
2. Perform full scope of supervisory responsibilities.
3. Ensure the stable operation of enterprise connectivity for the college. This includes but not limited to planning, developing, installing, configuring, maintaining, support, and optimizing all local and wide area network hardware and connections, wired and wireless, server and storage, associated software, and communication links.
4. Assess the college's technology needs and make upgrade recommendations. Instrumental in setting short- and long-term IT implementation goals.
5. Interact and negotiate with vendors and contractors to secure value-added products and services.
6. Maintain disaster recovery documentation of procedures, access, contacts, and inventory for area of responsibility. Protect sensitive data, systems, and applications from external threats.
7. Research industry best practices, benchmarks and tools and identify opportunities to incorporate into university best practice.
8. Other duties as assigned and in support of the client relationship.

Qualifications

Education: Associate degree from an accredited two-year college required*. Bachelor's degree preferred

Experience: Minimum of four years of full-time related experience required

*A combination of education, work experience and certification(s) will be given consideration in lieu of the associate degree.

Note About Applying: Please check the application requirements at the end of this announcement. When applying, applicants will be required to submit transcripts and a resume via the NEOED system, but there may be other documents that are also required as part of this job application. Those can be added by selecting "Add Supplemental Attachment" on the attachments screen of your online application.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of management and/or leadership within IT Service Management
• Solid organizational skills. Ability to work with staff, faculty, and administration at all skill and management levels.
• Experience with Emerging technologies e.g. Office 365 Collaboration Suite, and other cloud deployments (e.g. SaaS -Software as a Service, Iaas - Infrastructure as a Service
• Strong understanding of industry trends and standards, including contemporary Cyber Security methodologies
• Telecommunications, Windows/MAC Desktop Support Services, printing (i.e. Papercut)
• Strong understanding of networking, Firewalls, Virtualized Server farms (VMWare),Linux servers, Windows servers, Storage, Backup technologies, and Wi-Fi technologies
• Strong knowledge and function of Information Technology Infrastructure Library (ITIL)

Application Procedures/Additional Information

Applicants must meet the minimum qualifications required and must submit a complete application packet through the online application system in order to be considered for a position. Applicants who fail to submit all required information may be disqualified. Only applications received during the period of this announcement will be considered. All application materials must be submitted through the online system. Paper documents will not be accepted by Human Resources. Please have ALL documents available for uploading at the time of application completion.

A complete application packet consists of the following:

• A completed Jefferson State Community College online application specific to this position
• Current resume
• Transcripts (unofficial copies will be accepted before the deadline but official transcripts must be on file prior to extension of an employment agreement to the successful candidate). Transcripts must include conferred or awarded date.
• Work experience verification* in writing from your current and/or previous employer(s) confirming the required level of experience as stated in the "Qualifications" section. Verification should include dates of employment, whether full time or part time, and position title(s). Upon request from the applicant, work experience verification from current employer only may be delayed until an official offer of employment. Request must be made in the form of a statement on a separate document. If applicant delays verification from current employer and it does not cover required level of experience as stated in the "Qualifications" section, verification from previous employer(s) is required. (For clarification, please contact Human Resources.)

*A work experience verification form can be found at Verification is the responsibility of the applicant. Verification must be completed by the employer and returned to the applicant for uploading with the online application. Do not return the paper form to Human Resources.

Incomplete application packets will eliminate the possibility of an interview. It is the sole responsibility of the applicant to ensure his or her application packet is complete. Once submitted, all applications become the property of Jeff State. Requests for copies of application materials, including transcripts, will be denied by the College.

Note about Applying: Please check the application requirements at the end of this announcement. When applying, applicants will be required to submit transcripts and a resume via the NEOED system, but there areother documents that are also required as part of this job application. Those can be added by selecting "Add Supplemental Attachment" on the attachments screen of your online application.

The College reserves the right to fill the position within one year of the stated anticipated starting date or not to fill the position due to budgetary or operational considerations. Further, the College reserves the right to fill more than one position in the same job classification should another vacancy occur during the search process.

If you are applying for one or more positions, you must submit a separate application packet for each position.

In accordance with Alabama Community College System policy and guidelines, the applicant chosen for employment will be required to sign a consent form for a criminal background check. Employment will be contingent upon receipt of a clearance notification from the criminal background check.

Jefferson State Community College is an active participant in the Employment Eligibility Verification Program (E-verify). E-verify electronically confirms an employee's eligibility to work in the United States as required by the Department of Homeland Security.

All male applicants between the ages of 18-26 must provide proof of Selective Service Registration.

Jefferson State Community College is an Equal Opportunity Employer. It is the official policy of the Alabama Community College System, that no person shall, on the grounds of race, color, disability, gender, religion, creed, national origin, or age, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program, activity, or employment.

Jefferson State Community College will make reasonable accommodations for qualified disabled applicants or employees. If you have a disability and require accommodation, please notify us. Applicants must adhere to the College's prescribed interview schedule and must travel at their own expense. The College reserves the right to withdraw this job announcement at any time prior to the awarding.

APPLICATIONS FOR THIS POSITION MUST BE FILED ONLINE AT:





Sick Leave
All regular full-time non-instructional staff earns one day of sick leave which is the equivalent of 8 hours of sick leave per month. Unused sick leave is rolled over to the following year. Upon retirement, employees are allowed to convert unused sick time into service time for the purpose of retirement. Further retirement benefits may be found on this page under Alabama Teacher's Retirement.
8 hours per month
(may accumulate an unlimited number)

Annual Leave
All regular full-time non-instructional staff earn annual leave per month. A complete description of leave benefits can be found with the Human Resources office.
0-4 years 8 hours per month
5-9 years 10 hours per month
10-14 years 12 hours per month
15-19 years 14 hours per month
20+ 16 hours per month
(may accumulate up to 480 hours)

Personal Leave
All regular full-time non-instructional staff earns up to two (2) regularly scheduled workdays of personal leave per leave year.
Unused Personal Leave converts to sick leave if not used.
(converts to sick leave at the end of August each year if not used)

Professional Leave
Up to 10 days a year of professional development leave with pay may be granted by the President.

Holidays
New Year's Day
Martin Luther King/Robert E. Lee Birthday
National Memorial Day
Independence Day
Labor Day
Veterans Day
Thanksgiving Day
Day after Thanksgiving Day
Christmas Eve
Christmas Day
15 (5 locally assigned)

Contracted Work Days
260

Retirement
The TRS was established in 1939 to provide benefits to qualified persons employed by state-supported educational institutions. Responsibility for the management and administration of the TRS is vested in its Board of Control. The Boards of Control elect the Secretary-Treasurer who serves as the Chief Executive Officer of the RSA and is responsible for the day-to-day management of the RSA. The TRS is a defined benefit plan qualified under Section 401(a) of the Internal Revenue Code. For more information visit All regular full-time and part-time employees (non-temporary and non- student) who work at least 20 hours per week are required to participate in The Teachers' Retirement System of Alabama.
Tier I - Pays 7.50% monthly. State matches 12.59% (effective 10/01/22)
Tier II - Pays 6.20% monthly. State matches 11.44% (effective 10/01/22)
Law Enforcement Officers:
Tier I-Pays 8.50% monthly. State matches 12.59%(effective 10/01/22)
Tier II- Pays 7.20% monthly. State matches 11.44% (effective 10/01/22)

Health Insurance
PEEHIP, established in 1983, provides health insurance benefits for active and retired education employees and is governed by the PEEHIP Board of Control. The Boards of Control elect the Secretary-Treasurer who serves as the Chief Executive Officer of the RSA and is responsible for the day-to-day management of the RSA. For more information visit

Premium amounts:

• Single $ 30
• Family (without Spouse but with dependents) $ 207
• Employee + Spouse (no dependents) $ 282
• Family (with Spouse and dependents*) $ 307

*Includes $100 per month spousal surcharge Note: The spousal surcharge does not apply to spouses who are independently eligible for PEEHIP.

Tobacco Usage Premium

• Member $ 50
• Spouse $ 50

The tobacco premium applies only to the PEEHIP Hospital Medical and VIVA Health plans. Refer to the section to learn how you and/or your spouse can receive the non-tobacco user discount.

Wellness Premium

• Member $ 50
• Spouse $ 50

The wellness premium applies only to the Blue Cross Blue Shield Hospital Medical Group #14000 plan for non-Medicare eligible active and retired members, non-Medicare-eligible members on LOA or COBRA, and non-Medicare-eligible spouses on active or retired contracts. Refer to the section to learn how you and/or your spouse can receive a wellness premium waiver.

If desired, the employee may elect four options rather than health insurance options to include hospital indemnity, cancer, dental, and vision.

Optional Coverage Plan Premiums

• Cancer, Indemnity, and Vision Single or Family (cost per plan) $ 38
• Dental Single $ 38 Dental Family $ 50

Institution matches $800 monthly (effective 10/01/17).

Duty Hours
(hours vary by campus and needs of the student)

Tuition Assistance
This tuition waiver program is designed for all full-time instructional and non-instructional employees of The Alabama College System and the Alabama Department of Postsecondary Education and their dependents as defined under by policy. The program will be coordinated by each institution for employees within The Alabama College System and the Alabama Department of Postsecondary Education. An application form for the tuition assistance program is available in the Human Resources office and should be completed prior to registration for classes.

Employees/Dependents at two-year colleges:

• 1/3 waived after 1st year
• 2/3 waived after 2nd year
• 3/3 waived after 3rd year

Note: Employee is vested after 10 years in Retirement System. Additional information regarding retirement may be obtained from the Retirement System Web site at