Administrative Assistant - DeLand, United States - Jacob Heating & A/C

Jacob Heating & A/C DeLand, United States

3 weeks ago

Description

Job Description

Jacob Heating & Air Conditioning has been serving the DeLand and Volusia County area since 1921 We provide premium maintenance, installation, and repair services of heating and cooling systems for both residential homeowners and commercial properties. Our purpose here at Jacob is to make our customers' systems perform, not just simply work.

As a 3rd generation family-owned and operated business, we know how important it is to love the people you work with every day. We treat everyone like a valued member of the team by respecting, collaborating, listening, teaching, and helping to support one another. We have a strong desire for you to succeed.

Primary Job Function: The purpose of the Administrative Assistant is to greet customers by phone or in person courteously and professionally while handling various clerical tasks.

Pay Rate: $ $20.00 Per /Hr. Depending on Experience + Benefit

Duties and Responsibilities:

Answer general incoming phone calls and respond to inquiries and/or route to the appropriate recipient. When recipients are not available, the Administrative Assistant will take and relay messages
Maintain customer database with relevant information, as necessary
Responsible for ensuring that after-hours calls are directed to the answering service
Assist the service department with planned maintenance customer contacts and scheduling
Handle in-person sales of filters and materials by processing payment and providing customers with items
Work with other departments to ensure collaboration and efficiency of all business units
Light HR duties such as assisting with onboarding, coordinating interviews, and assisting with other various tasks

Required Qualifications:

Education:
- High School Diploma or GED required
Experience:
- A minimum of two years in a customer service/reception-based role in an office setting is preferred
- HR and onboarding experience is a plus
- Fluency with multi-line phone systems is required
Communication:
- Comfortable and able to listen, speak, and respond efficiently to internal and external customers consistently throughout the day
- Use of telephone, radio, and email is a main requirement of the position, and the ability to use effective verbal and written communication is required
Skills/Abilities:
- Strong computer skills required
- Customer service skills and professionalism are of utmost importance
- Effective time management and organization in a fast-paced environment are required

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