- Achieve monthly retention and renewal targets
- Develop and execute on strategy to retain assigned client base and associated revenue; assist with renewal portfolio growth
- Provide first class customer care for all clients through cultivating, maintaining and growing client relationships
- Responsible for managing time and responsibilities, and prioritizing as-needed
- Maintain an accurate and up-to-date renewal forecast using business system logging requirements and proper documentation
- Involved in strategic planning to execute on business objectives, and able to problem solve
- May train or mentor colleagues
- Strong understanding of the customer's needs/requirements and priorities
- Communicates information effectively, checks for understanding, provides account recommendations to drive retention and growth strategies
- Responds to non-standard requests from customers; investigates with assistance from others as needed
- Acts as the primary, internal point of contact for assigned accounts and establish strong working relationships with internal and external partners/stakeholders
- Previous FindLaw client management experience and a four-year degree required
- Minimum of 2 years client management and/or sales and marketing experience
- Proven success with retention of client population and associated revenue
- Well-developed negotiation skills and ability to negotiate and resolve conflicts required
- Strong communication and presentation skills, especially via telephone, required
- The ability to multitask, prioritize, and follow through in accordance with service level agreements.
- An understanding of digital marketing concepts and processes preferred
- An understanding and/or experience working with the legal industry preferred
- Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
- Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
- Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking.
- Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
- Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
- Compensation: Base salary and a variable compensation that is directly related to your success
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Associate Client Executive, High Value Accounts - Eagan, United States - Thomson Reuters
Description
This role requires at least one year of experience as a FindLaw Associate Client Executive
The Associate Client Executive, High Value Accounts - FindLaw is responsible for developing and maintaining ongoing client relationships in order to achieve client and revenue retention goals within an assigned, territory or team. This will be done by proactive and reactive management for each assigned account, close partnership with Field Consultants, and working cross functionally with all areas of FindLaw and across other Thomson Reuters departments that support our business. The position will be based out of Eagan, MN; Carrollton, TX; or Ann Arbor, MI.
About the Role
In this opportunity as Associate Client Executive, High Value Accounts, FindLaw, you will:
Drive Results for Account Retention and Revenue
Communicate and Collaborate
Customer Focus (Relationships - Internal/External)
About You
You're a fit for the role of Associate Client Executive, High Value Accounts, FindLaw, if your background includes:
What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
#LI-D2E
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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More information about Thomson Reuters can be found on .
As a global business we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
