-
Customer Support Specialist
3 weeks ago
Demant Somerset, United StatesOverview: · **Responsibilities**: · - Provide technical support and assistance to consumers on Demant hearing instruments and connectivity products · - Answer basic questions regarding Demant hearing instruments and connectivity products · - Connect consumers with authorized Dema ...
-
Family Support Specialist I
3 weeks ago
Kentucky Personnel Cabinet Somerset, United StatesAdvertisement Closes 5/12/2024 (8:00 PM EDT Family Support Specialist I Pay Grade12 Salary $39, Annually Employment Type EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | HR/WK Hiring Agency Cabinet for Health & Family Services | Dept for Community Based Services L ...
-
Technical Service Specialist, Customer Support
2 weeks ago
BEUMER Group Somerset, United StatesJob Description · Job DescriptionCompany Description · BEUMER has operated in the North American market for more than 40 years and has completed over 160 airport baggage handling projects; with fully integrated design and manufacturing systems in the United States. We are a famil ...
-
Technical Service Specialist, Customer Support
3 weeks ago
BEUMER Group Somerset, United States Full timeCompany Description · BEUMER has operated in the North American market for more than 40 years and has completed over 160 airport baggage handling projects; with fully integrated design and manufacturing systems in the United States. We are a family owned intra-logistics leader wh ...
-
Human Resources Specialist
1 week ago
Central Jersey College Prep Charter School Somerset, United States**POSITION TITLE**: Human Resources Specialist · **REPORTS TO**:Chief Education Officer · Central Jersey College Prep Charter School (CJCP) is a tuition-free, public charter school located in Somerset and New Brunswick, New Jersey. Serving grades Kindergarten through 12th, CJCP h ...
-
Onboarding Specialist
2 weeks ago
CompoSecure Somerset, United States**About **CompoSecure** · **About the role**: · Join our team as an Onboarding Specialist and be a pivotal part of creating exceptional experiences for our new hires. From pre-employment through onboarding, you'll ensure new hires experience a seamless transition into our organiz ...
-
Everas Community Services Inc Somerset, United States**Job description** · **Quality Assurance Information Specialist I** · Everas Community Services, Inc. has been providing community-based services to people with intellectual and developmental disabilities for more than 40 years. Our extensive experience includes services for peo ...
-
Military & Family Readiness Specialist
3 weeks ago
US Army National Guard Units Somerset, United States**Duties**: · As aMILITARY & FAMILY READINESS SPECIALIST ,GS , you will: · - order to plan, coordinate, implement, and develop reporting data. · - Support the family assistance, family outreach, community outreach, crisis response, family readiness and financial readiness functio ...
-
PEERSTAR, LLC Somerset, United States**MENTAL HEALTH SUPERVISOR II -PEER SUPPORT CPSS- FT** · **POSITION FUNCTION**: · The Supervisor II performs a variety of duties associated with the Peer Support program designed to serve as a mentor and support to new employees and other supervisors in Blair, Somerset, and Bedfo ...
-
Partner Automation Specialist
2 weeks ago
SHI International Corp. Somerset, United StatesJob Summary: · The Partner Automation Specialist will be responsible for managing and maintaining various automation process and RPAs (Robotic Process Automations) that focus on renewals, modifications, and overages. · The Partner Automation Specialist will also be a liaison betw ...
-
Microsoft Customer Success Specialist
2 weeks ago
SHI International Corp. Somerset, United StatesJob Summary: · The Microsoft Customer Success Specialist will work closely with the Public Sector MS Account Executive Team. This is a key initiative to retain existing and capture additional Microsoft clientele. This role is designed to ensure MS customers receive the highest le ...
-
Transfer Center Specialist
3 weeks ago
RWJBarnabas Health Somerset, United States**Job Overview**: · The Specialist functions semi-independently, under the direction of the Transfer Center nurse/nurse supervisor as part of the integrated healthcare team. The Transfer Center Specialist will work to triage calls, coordinate transfers, transportation, dispatch S ...
-
SilverLinx Somerset, United StatesSomerset 'akut Doc is a specialist in the recruitment and placement of doctors within the akut... Med Group, which is the nationwide market leader in supporting medical professionals. We provide guidance and support to doctors in their search for a suitable position, helping them ...
-
Infinity Enterprises Somerset, United StatesThe department treats approximately 45 inpatient beds per year for children and adolescents in the Somerset area. · Specialties of the clinic for pediatric and adolescent medicine: · Pediatric oncology · Pediatric hematology · Pediatric neurology · Neonatology · Pediatric and ado ...
-
ZephyrTech Somerset, United StatesAre you looking for exciting challenges in a rapidly growing consulting sector, have a passion for project management, and want to contribute to a dynamic project environment? Whether it's agile, traditional, or hybrid projects - you are looking for a reliable team to work with a ...
-
Market Manager Assistant
2 days ago
Infinity Enterprises Somerset, United StatesLocation: 84034 Landshut | Contract type: Full-time/part-time, permanent | Job ID: 816597 · What you'll be doing with us: · Do you want to take on responsibility as a leader and contribute to a culture of appreciation? Then support the store management in our REWE market with all ...
-
Skyline Enterprises Somerset, United StatesThere are many reasons to collaborate with European Medical Consulting Adam in Somerset. In the following section, we will highlight how you can benefit from our free services and save valuable time: · - You can delegate contract negotiations to us at your request · - You will be ...
-
DevOps C#
3 weeks ago
Infinity Ventures Somerset, United StatesThe VeriTreff GmbH has been specializing in online personnel search for more than 20 years. As one of the top 10 agencies in Germany, we publish targeted job offers for our clients on various channels and provide support from strategy and concept development to text and ad layout ...
-
SAP Spec Fin
6 days ago
Terumo Medical Corporation Somerset, United States**Job Summary**: · Under the leadership and tactical guidance of Sr. Manager, SAP Record to Report, the SAP Specialist Finance and Controlling Applications will collaborate with business stakeholders, consultants to help design, develop, deploy and support solutions in SAP S/4HAN ...
-
Emergency Medicine
2 weeks ago
Team Health Somerset, United States Full timeEmergency Medicine physician job in Kentucky : Further your career working as a full-time physician on our emergency department team at Lake Cumberland Regional Hospital in Somerset, Kentucky. With more than 40 physician specialties and nearly 200 physicians on staff, Lake Cumber ...
Account Support Specialist - Somerset, United States - Synerfac Technical Staffing
Description
Job Description
Job DescriptionWork for a Somerset County, NJ area specialty manufacturing company.Account Support Specialist:
POSITION SUMMARY:
The Account Support Specialist interacts with customers with the highest level of customer service in response to inquiries, concerns and requests regarding orders, products, and services to best represent the company.
The Account Support Specialist will also analyze EDI transmissions to identify issues and troubleshoot to determine how best to resolve, review daily reporting of unconfirmed balances to track against monthly financial estimates and serve as the focal point of communication for Sales/Inside Sales, Accounts, company warehouses and company logistics departments.
PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES:
*Provide proactive quality customer service to customers to support retention.
*Act as the first point of contact for resolving customer queries and complaints.
*Completes timely order processing, confirmations order tracking/status updates, product availability and all other internal and external customer inquiries.
*Partner with warehouses on all shipping issues, extension requests, special projects, samples, and transfers to ensure financial goals are met.
*Works effectively with all functional areas (sales, operations and, finance etc.) to satisfy customer needs.
*Troubleshoot EDI error and suspense files to determine cause for the error. Execute action/s to resolve, publish finding to Sales and Accounts.
*Monitor EDI transmissions to ensure proper alignment of details such as: part, qty, price, shipping window, and net terms.
*Manage resolution of pricing, invoicing, credits, payments, shipping discrepancies and other complex inquiries for the customer with appropriate personnel.
*Monitor order files and partner with sales and accounts to correct and ensure valid ship windows.
*Develop a relationship with the sales team by being proactive and offering creative solutions.
*Partner with Shipping/Receiving/Warehouse with any special handling requirements or logistics issues.
*Double check pick tickets: Monitor to ensure all orders are dropped on pick tickets as needed to catch/call out anything that may have been missed.
*Analyze and Acknowledge PO changes in EDI.
*Partner with Shipping/Receiving/Warehouse and, Accounts to ensure PO's ship accurately to prevent chargebacks.
*Research chargebacks to determine validity and partner with credit to reverse where possible,
*Issue pro
-forma invoices and partner with credit on cash in advance accounts and credit held customers calling out any issues that may impact the monthly financial estimate.
*Evaluate order register for any back orders to be cancelled and identify any necessary extensions,
*Manage hold codes on orders to control what allocates/tickets.
*Partner with Sales to correctly issue return authorization requests so that they correctly reflect in the Financials.
*Prepare, obtain approvals, and publish air forms to Transportation group to prioritize high priority shipments.
*Provide, coordinate, and facilitate CRM training, best practices and documentation for new and current Associates and other Departments.
*Perform other duties as assigned.
QUALIFICATIONS & EXPERIENCE:
Experience:1 to 3 years customer service experience preferred
Education:
Bachelor's degree preferred
Skills:
*Excellent written & verbal communication skills required.
*Must be able to prioritize workload.
*Excellent organizational skills needed,
*Proficient in Microsoft Word, Excel & Outlook helpful
*Knowledge of CRM platform a plus
#ZRSS
