Transfer Center Specialist - Somerset, United States - RWJBarnabas Health

RWJBarnabas Health
RWJBarnabas Health
Verified Company
Somerset, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Job Overview:


The Specialist functions semi-independently, under the direction of the Transfer Center nurse/nurse supervisor as part of the integrated healthcare team.

The Transfer Center Specialist will work to triage calls, coordinate transfers, transportation, dispatch Specialty Care Transport Unit (SCTU) units, complete pre-registration and bed placement along with all other aspects of transfer logistics under the supervision of the Transfer Center RN.


Qualifications:


  • Required:_
  • High school diploma/GED
  • 23 years of experience in a healthcare office or hospital operations setting, and/or educational background
  • Medical terminology gained by either college credits of experience in a health care setting, excellent verbal and written communication skills, organizational skills and critical thinking skills
  • Ability to work under tight time constraints and meet deadlines while working on a variety of projects under high demands
  • Proficient technical ability to simultaneously manage multiple complex computer systems at a speed reflective of patient acuity needs
  • Able to meet the agent productivity standards as set by Transfer Center Leadership
  • Preferred:_
  • Bachelor s degree
  • Expert level of Microsoft Office
  • Ability to accurately type at least 40 wpm

Scheduling Requirements:


  • Full-Time, Nights
  • 40 hours per week

Essential Functions:


  • Serves as the point of contact for referrals and obtains necessary information to initiate and facilitate the patient s transfer into, between or out of RWJBH Healthcare hospitals under RN supervision
  • Proficient in all Transfer Center workflows and protocols
  • Works directly with staff at each client facility to ensure timely access, appropriate bed assignment, and accurate patient information documentation to assist with an appropriate destination plan of care at receiving facility. Receiving, documenting, and communicating timesensitive clinical data from a multitude of sources
  • Demonstrates the ability to triage and prioritize patient information under the direction of an RN and communicate an accurate clinical presentation of the patient for accepting physicians and nurses
  • Coordinates complex ground and air transport logistics and internal response teams for transfers
  • Proficient in Transfer Center database platform, telephony systems, and Office systems as required to support operations, ensuring accurate, timely data entry, protection of PHI
  • Demonstrates knowledge of regulatory components to include but not limited to EMTALA, Ethics and Compliance, quality initiatives, and HIPAA; monitors selfcompliance and implements process changes to ensure compliance to such regulations and quality initiatives
  • Effectively supports system, facility and department goals and objectives, mission, vision, and values through appropriate use of interpersonal skills and job performance. Support Transfer Center and RWJBH hospital's growth strategies
  • Demonstrates welldefined organizational and timemanagement skills. Identifies, analyzes, organizes, and solves problems and issues in a timely, effective manner and collaborates with others to make sound, timely decisions
  • Demonstrates commitment to and compliance with company s policies and procedures. Adheres to safety and infection control and prevention policies, procedures and guidelines
  • Assists with nonpatient related activities:
  • Assists in putting away supplies
  • Assists in the containment of costs through the appropriate usage and conservation of supplies and equipment
  • Reports malfunctioning equipment and missing equipment
  • Utilizes free time to the advantage of the department
  • Maintains a safe and clean environment
  • Utilizes good communication skills:
  • Shows initiative in work tasks
  • Maintains a favorable attitude toward job position and responsibilities
  • Ensures continuum of care by communicating with nurses and physicians
  • Encourages/involves others in a tactful, cooperative manner by using appropriate interpersonal communication skills and teamwork
  • Provides prompt, courteous, friendly service to all customers (patients, physicians, employees, volunteers, vendors, visitors, and patients' families)
  • Accepts and follows instruction, guidance and or constructive criticism
  • Precepts new employees
  • Appropriately answers the telephone, identifying self and department to caller
  • Participates in the Quality Improvement process to improve patient outcomes:
  • Is aware of ongoing quality review issues and assists in collecting data when applicable
  • Participates in the education processes which result from QI activities
  • Complies with performance improvement recommendations
  • Maintains RWJBH/department policies and procedures and QI program goals
  • Complies with all policies and procedures that pertain to HIPAA including the minimum necessary requirements for this job position
  • As a part of the requirements for this position, the employee has access to the entire medical
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