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Van Nuys

    Logistics/Customer Service Coordinator - Los Angeles, United States - Purchasing 411 Inc

    Purchasing 411 Inc
    Purchasing 411 Inc Los Angeles, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Logistics-Customer Service Coordinator is a professional responsible for facilitating and executing customer orders by enabling accurate entry, execution and order fulfilment and logistics with delivery meeting or exceeding customer expectations.

    Key Responsibilities

    • Enter and fulfill customer orders providing cost effective transportation and on time delivery becoming a customer and product expert and resource for Royalty.
    • Negotiate and process customer RMAs, and other order issues including production schedule or carrier issues.
    • Utilize customer and carrier electronic portals and systems.
    • Oversee the care and execution of contracts, manage blanket purchase orders, confirm POD or delivery times.
    • Negotiate and maintain best available freight rates for all lanes with incumbent brokers and alternatives.
    • Maintain weekly operations and monthly reports.
    • Measure performance against customer's KPI's including performance vs budget, on-time performance, and execute strategies to improve them.
    • Participate in team and process continuous improvement, including cross training for back up and relief with other team members.

    Requirements

    • Undergraduate Degree in Marketing or Logistics.
    • Three years prior experience in Business-to-Business Customer Service and or Logistics.
    • QuickBooks Enterprise, Acumatica, or other ERP Software Experience
    • PowerPoint, Word, and Excel experience
    • Excellent verbal and written communication skills

    Benefits

    • Health insurance, dental, vision
    • Paid Vacation; Sick Days
    • 401k
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