- Answer telephone calls from guests promptly and courteously.
- Assist guests in placing orders, providing recommendations, and addressing inquiries about the menu.
- Accurately record guest orders, special requests, and dietary preferences.
- Confirm orders with guests to ensure accuracy and completeness.
- Input orders into the POS (Point of Sale) system for efficient preparation and delivery.
- Maintain a thorough understanding of the menu items, including ingredients, preparation methods, and presentation.
- Make menu suggestions to enhance the guest experience and upsell where appropriate.
- Collaborate with the kitchen and service staff to ensure timely preparation and delivery of orders.
- Communicate any special guest requests or instructions to the kitchen and service teams.
- Handle payment transactions accurately and securely.
- Process cash, credit card, and room charge payments following established procedures.
- Conduct quality checks on orders to ensure they meet the required standards before delivery.
- Address and resolve any guest concerns or issues related to their orders.
- Maintain accurate records of orders, guest information, and billing details.
- Generate reports as needed for management and billing purposes.
- Keep the workstation clean, organized, and well-maintained.
- Ensure all necessary supplies, including menus and order forms, are readily available.
- High school diploma or equivalent.
- Previous experience in a customer service or telephone sales role is preferred.
- Strong communication and interpersonal skills.
- Familiarity with food and beverage menus and offerings.
- Proficiency in using computer systems, POS software, and telephone systems.
- Ability to handle cash and process payments accurately.
- Excellent attention to detail and multitasking abilities.
- Go the EXTRA mile in our efforts
- Be RESPECTFUL to our guests and colleagues
- Deliver service in a CARING fashion
- Be OUTSTANDING
- Express your own personality Create your LEGACY
- Be your NATURAL SELF Be genuine and sincere with the guest and colleagues
- Medical/Dental/Vision Insurance
- Company matched 401(k) plan
- Company matched Health Savings Plan
- Flexible Spending
- Paid Holidays
- Paid Time Off
- Paid Sick Leave
- Employee Assistance Program
- Parking
- Employee Recognition Programs
- Colleague meals
- Colleague Referral Incentive program
-
In-Room Dining Order Taker
5 days ago
Maybourne Beverly Hills Hotel Beverly Hills, United StatesIn-Room Dining Order Taker · Job Overview · The Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will share our vision and help bring it ...
-
In-Room Dining Order Taker
1 week ago
Maybourne Beverly Hills Hotel Beverly Hills, United StatesJob Description · Job DescriptionIn-Room Dining Order TakerJob Overview · The Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will share o ...
-
Order Taker- Breakfast Club
1 week ago
Earl Enterprises Los Angeles, United States: · ABOUT US · At The Breakfast Club we are an influencer cafe where vloggers and social media stars come to socialize. Located right in the heart of Hollywood at 1600 Vine, The Breakfast Club will be at the forefront of influencer culture. The 7500 square foot restaurant will ...
-
Room Service Order Taker
6 days ago
Four Seasons Hotels and Resorts Westlake Village, United States Part timeAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences fo ...
-
Room Service Order Taker
6 days ago
Four Seasons Hotels & Resorts Westlake Village, United StatesAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world cr Room Service, Service, Retail ...
-
PT Room Service Order Taker
1 week ago
Four Seasons Hotels Limited Los Angeles, United StatesAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
-
Planet Hollywood at LAX- Order Taker/Cashier
1 week ago
Bertucci's Los Angeles, United StatesJob Description · The Order Taker/Cashier is responsible for providing excellent Guest service by greeting each Guest with a friendly, welcoming appropriate greeting such as: "Welcome to Earl of Sandwich, what would you like today?", ensuring that all entrée items are entered int ...
-
Planet Hollywood at LAX- Order Taker/Cashier
1 week ago
Earl Enterprises Los Angeles, United States: · The Order Taker/Cashier is responsible for providing excellent Guest service by greeting each Guest with a friendly, welcoming appropriate greeting such as: "Welcome to Earl of Sandwich, what would you like today?", ensuring that all entre items are entered into the POS accu ...
-
Planet Hollywood at LAX- Order Taker/Cashier
1 week ago
Earl Enterprises Los Angeles, United States· The Order Taker/Cashier is responsible for providing excellent Guest service by greeting each Guest with a friendly, welcoming appropriate greeting such as: "Welcome to Earl of Sandwich, what would you like today?", ensuring that all entrée items are entered into the POS accur ...
-
Overnight Room Service Order Taker
1 week ago
Four Seasons Hotels Ltd. Westlake Village, United States Part timeAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences fo ...
-
Overnight Room Service Order Taker
1 week ago
Four Seasons Hotels & Resorts Westlake Village, United States Part timeAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world cr Room Service, Part Time, Serv ...
-
Mgr Front Office
4 days ago
Sage Hospitality Santa Monica, United StatesWhy us?: · Sage Hospitaity Group is set to hire a service-focused **Front Desk Manager** to join our front office team in providing exceptional guest experiences atThe Pierside Santa Monica. · Located directly across from the Pacific Park Ferris wheel on Santa Monica Pier, our Sa ...
-
Front Desk Supervisor
1 week ago
The Pierside Hotel Santa Monica, United States**Why us?** · Sage Hospitality Group is set to hire a service-focused **Front Desk Supervisor** to join our Front Office team in providing exceptional guest experiences at The Pierside Santa Monica. · Located directly across from the Pacific Park Ferris wheel on Santa Monica Pier ...
-
Front Office Manager
1 week ago
The Pierside Hotel Santa Monica, United States**Why us?** · Sage Hospitality Group is set to hire a service-focused **Front Office Manager** to join our Front Office team in providing exceptional guest experiences at The Pierside Santa Monica. · Located directly across from the Pacific Park Ferris wheel on Santa Monica Pier, ...
-
Dir Marketing
2 days ago
Sage Hospitality Santa Monica, United StatesWhy us?: · Sage Hospitaity Group is set to hire a service-focused** Director of Marketing** to join our front office team in providing exceptional guest experiences atThe Pierside Santa Monica. · Located directly across from the Pacific Park Ferris wheel on Santa Monica Pier, our ...
-
Design Director
1 week ago
REVOLVE Los Angeles, United States**Meet the Owned Brand division of REVOLVE**: · - REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand and a go-to source for discovery and inspiration, REVOLVE delivers an engaging customer experience fr ...
-
In Room Dining Server
1 week ago
Casa Madera West Hollywood, United StatesWhere The Sand Meets The Sea...When you first step into Casa Madera, you immediately recognize something inherently inviting. Time slows as you dip into a warm, immersive experience that revolves around the ubiquitous tradition of celebrating each meal. You'll gather around table ...
-
Front Desk Agent
1 week ago
Sage Hospitality Santa Monica, United StatesSage Hospitaity Group is set to hire a service-focused Front Desk Agent to join our front office team in providing exceptional guest experiences atThe Pierside Santa Monica. · Located directly across from the Pacific Park Ferris wheel on Santa Monica Pier, our Santa Monica Beach ...
-
Front Desk Agent
1 week ago
Sage Hospitality Resources, LLP Santa Monica, United StatesWhy us? · Sage Hospitaity Group is set to hire a service-focused Front Desk Agent to join our front office team in providing exceptional guest experiences atThe Pierside Santa Monica. · Located directly across from the Pacific Park Ferris wheel on Santa Monica Pier, our Santa Mon ...
-
Front Desk Agent
1 week ago
Sage Hospitality Santa Monica, United StatesWhy us?: · Sage Hospitaity Group is set to hire a service-focused Front Desk Agent to join our front office team in providing exceptional guest experiences atThe Pierside Santa Monica. · Located directly across from the Pacific Park Ferris wheel on Santa Monica Pier, our Santa ...
In-Room Dining Order Taker - Beverly Hills, United States - Maybourne Beverly Hills Hotel
Description
In-Room Dining Order Taker
Job Overview
The Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will share our vision and help bring it to life. If this is something you want to be a part of, we look forward to receiving your application.
Summary of Position
The In-Room Dining Order Taker is responsible for providing exceptional service to guests by efficiently managing telephone orders for in-room dining services. This role involves taking guest orders, ensuring accuracy, promoting menu items, and processing orders for timely delivery. The Order Taker must maintain a professional and courteous demeanor while delivering excellent customer service.
Roles and Responsibilities
Job duties include; although are not limited to:
Prolonged periods of sitting at a desk and working on a computer.
Possible prolonged periods of standing.
Must be able to lift 15 pounds at times.
The job may require working in a fast-paced and sometimes high-pressure environment.
How you Demonstrate your Talent
The guests of The Maybourne Beverly Hills are our top priority. We take great pride to ensure that each and every guest has the most memorable experience that is enhanced by going the extra mile through providing the world-class service our hotels are known for.
Maybourne Hotel Group owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Riviera, The Emory and The Maybourne Beverly Hills six of the world's most renowned luxury hotels.
Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of todays discerning guests.
A warm welcome and cool spirit define The Maybourne Beverly Hills, the newest member of our hotel family. Blending our signature service style with the energy of Beverly Hills, expect culinary creativity and contemporary comfort, all wrapped up in a landmark location. The Maybourne Beverly Hills is California, through and through.
COMPANY BENEFITS:
