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On-Site Technical Support Engineer - Lansing, United States - Sterling St James LLC
Description
Job Title:
On-Site Technical Support Engineer
Location:
Lansing, MI
Salary:
$65-75K plus bonus
Job Summary of the On-
Site Technical Support Engineer:
We are seeking an On-Site Technical Support Engineer who is self-directed, comfortable interacting directly with customers, capable of producing technical reports, and able to offer product improvement recommendations to the Product Development Group.
The On-Site Technical Support Engineer will independently handle system assembly, commissioning, inspection, repair, and troubleshooting responsibilities both domestically and internationally.
Qualifications of the On-Site Technical Support Engineer:
Minimum 5 years of experience in a field service role with decision-making responsibility
Certificate or degree in Electronics or Electrical Engineering
Ability to travel 70% of the time (both domestic and international)
Proficient in writing trip reports, return material authorizations, test reports, and corrective action reports
Knowledge of Programmable Logic Controllers (PLCs) highly preferred
Ability to read, understand, and troubleshoot electrical systems using schematics
Proficiency in Microsoft Windows, Word, Excel, and PowerPoint
Clean driving record required
Comfortable working at heights
Experience with PLCs, Variable Frequency Drives (VFDs), data acquisition, wiring, power equipment, and industrial electricity is essential. Knowledge of platforms such as Siemens, ABB, and TMEiC is highly desirable.
Must currently possess or be able to obtain a valid passport with proper documentation for international travel
Responsibilities of the On-
Site Technical Support Engineer:
Regularly interact with customers, end-users, vendors, and contractors
Assist in scheduling and coordinating the involvement of necessary parties for equipment installation, start-up, and commissioning
Ensure prompt response to customer inquiries by coordinating internally
Troubleshoot and repair PLCs, VFDs, and other automated equipment both on-site and remotely
Perform on-site warranty and non-warranty repairs at customer facilities
Conduct routine inspections of existing system installations
Ensure accurate implementation of pre-commissioning activities and generate high-quality reports
Travel to customer sites to perform final commissioning and demonstrate equipment functions
Support the project team in clearing mechanical, electrical, instrumentation, and automation punch list items
Participate in project and construction meetings as needed
Deliver technical training to end-user operators and maintenance personnel
Provide on-site troubleshooting support and address technical queries for customers
Independently coordinate site visits and travel arrangements
Provide direct technical support to customers, contractors, sales, and engineering teams for testing and field service