Jobs
>
Urbana

    Service Manager - Urbana, United States - Birkey's Farm Store

    Birkey's Farm Store
    Birkey's Farm Store Urbana, United States

    3 weeks ago

    Default job background
    Description

    POSITION SUMMARY: Manages and directs all aspects of the Service Department in a manner which ensures maximum benefits and profitability to the company. Coordinates, motivates, and develops service department staff in effective and efficient operation.

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

    + Schedule all service work and assignments for technicians. Oversee work to insure satisfaction for the customers.

    + Advise customers of repairs and estimated cost of their repairs.

    + Charge out all service tickets, customer, internal and warranty in a timely profitable manner.

    + Maintain clean and orderly shop area at all times and lot with correct placement of machinery.

    + Maintain and keep current the service library manuals and bulletins.

    + Train service technicians and assist when needed.

    + Control expenses of service department while maintaining services for customers.

    + Prepare and follow a sales and operating budget.

    + Conduct regular service department meetings.

    + Administer warranty claim procedures for all machines sold.

    + Establish and maintain filing and storage system for warranty parts so any warranty necessary for return is on hand.

    + Process and update service technician records, i.e. recovery rates.

    + Attend any company, store and community functions that will benefit the dealership.

    + Strive for innovative improvements that can be incorporated into existing practices.

    + Provide programs to insure the productivity of each employee and to upgrade capabilities.

    + Assure that employees are cross-trained to ensure adequate coverage for all positions.

    + Insure that new machines and machines going out on a demonstration are clean and in ready to go condition; that follow-up service is conducted and required.

    + Work closely with the parts personnel to insure parts required are available.

    + Maintains knowledge of regulations and compliance as it related to USDOT, OSHA, EPA, and EEOC/ADA.

    + Maintain a safe working environment and adhere to company safety program at all times.

    + Perform other duties as assigned.

    Customer Service Responsibilities:

    + Ensure every customer is satisfied with the products, services and support of all staff.

    + Resolve customers concerns efficiently and effectively.

    + Promote a positive attitude at all times.

    + Maintain a professional appearance and demeanor.

    + Exhibit Birkey's high level of customer service on a daily basis.

    + Acknowledge appreciation of clients and customers.

    This organization reserves the right to revise the essential position functions as the need arises.

    Qualifications

    QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education/Experience: Individual should have an Associates Degree or its equivalent. Should be able to set work priorities and work independently in the absence of supervision and be able to understand and carryout oral and written directions. Individual must have the ability to maintain a high degree of motivation in team members to retain the focus of providing the highest level of customer satisfaction.

    The individual should have 2 4 years of related experience, steady work record, and must be able to perform each of the essential position functions.

    Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    + Ability to get around the dealership and grounds for various tasks.

    + The employee would normally lift or move 10 lbs., frequently lift or move up to 25 lbs. and occasionally lifts or move up to 75 lbs.

    + Ability to tolerate up and down movement with bending or stooping including reaching above and below shoulder height with arms and hands.

    + Ability to be on ones feet for extended periods of time.

    + Ability to operate equipment or other power equipment as necessary.

    + Must meet health assessment requirements.

    Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    + While performing the duties of this job, the employee is frequently exposed to dust, odors, oil, fumes and noise.

    + The noise level in the work environment is usually moderate.

    + While performing duties, the employee may be near moving mechanical parts and inside and outside weather conditions.

    + While performing the duties of the job, the employee will perform extensive keystroke tasks.



  • Holiday Inn Champaign, United States

    **What we offer**: · - Competitive starting wages · - Health, Dental, Vision and other benefits available after 60 days · - DailyPay · - 401k · - Paid Training · - Paid PTO · - Referral program · - Discounts at all Kinseth Hotel Corporation hotels and restaurants · **SUMMARY** · ...


  • Christie Clinic, PLLC Champaign, United States

    Are you ready to take the helm as our Clinical Manager? We're searching for a highly qualified and dynamic leader with a passion for excellence and a drive to inspire greatness in others. This position is scheduled Monday-Friday 8:00am-5:00pm at the University clinic, with the ab ...


  • Urbana Autopark Urbana, United States

    The Ed Napleton Automotive Group is looking for our next **Automotive Assistant Service Manager.** Located at** Napleton Urbana Auto Park**, the **Assistant Service Manager **is a critical role, working as a liaison to our customers and technicians by present vehicle repair recom ...


  • Transitions Care - Corporate Champaign, United States

    : · **_ Our people are the difference._** · **Transitions Care** is a leading hospice organization that has changed the hospice experience for patients, families, and team members. Imagine a healthcare company that provides 24/7 access to services in the comfort of the patient's ...


  • The Pavilion Behavioral Health System Champaign, United States

    **Responsibilities**: · The Pavilion Behavioral Health System has been the leading provider of behavioral health and addictions treatment for families in Illinois since 1989. Located in Champaign, Illinois, we provide a secure, nurturing environment where children, adolescents, a ...


  • Jimmy John's Franchise, LLC Champaign, United States

    Assistant Manager, Guest Service, Manager, Assistant, Guest, Restaurant, Management ...

  • Birkey's Farm Store, Inc.

    Service Manager

    1 week ago


    Birkey's Farm Store, Inc. Urbana, United States

    Manages and directs all aspects of the Service Department in a manner which ensures maximum benefits and profitability to the company. Coordinates, motivates, and develops service department staff in effective and efficient operation. ESSENTIAL DUTIE Service Manager, Service Tech ...

  • Aspen Tap House

    Service Manager

    3 weeks ago


    Aspen Tap House Champaign, United States

    Job Summary · Oversees all front of house (FOH) operations and is responsible for ensuring legendary food and legendary service and the management of all FOH employees on a day to day basis. · Essential Functions · Maintains service and cleanliness in the FOH. · In conjunctio ...


  • Altorfer, Inc. Urbana, United States

    Experienced, safety minded, team leader to manage the Heavy Equipment Service Department. Managing shop, field, and support personnel. Provide leadership to ensure safe, efficient and productive operations, while maintaining a high level of customer Service Manager, Manager, Equi ...


  • Altorfer Urbana, United States

    Working Hours/Days: · 7:00 am 5:00 pm Monday Friday, weekends as needed · Basic Duties: · Experienced, safety minded, team leader to manage the Heavy Equipment Service Department. Managing shop, field, and support personnel. · Provide leadership to ensure safe, efficient and ...

  • First Busey

    Service Manager I

    3 weeks ago


    First Busey Urbana, United States

    ** Service Manager I | Downtown Urbana** · **Job Category****:** Retail **Requisition Number****:** SERVI004348 Showing 1 location **Job Details** · **Description** · **Schedule:** Monday - Friday 8:30am - 5pm, Saturday Rotation. Hours May Vary · **WHAT YOULL BRING** · **Kno ...


  • Altorfer Urbana, United States

    · Service Manager, Heavy · Req No. · Category · Management · Location · US-IL-Urbana · Type · Regular Full-Time · Union or Non-Union · Non-Union · Division · Heavy · Company · Altorfer Inc · Working Hours/Days · 7:00 am - 5:00 pm Monday - Friday, weekends as needed · Basic Dutie ...


  • City of Champaign IL Champaign, United States

    Are you a financial professional with mastery of budgeting methods and best practices? Do you possess strong strategic business acumen? Are you ready to grow your career and serve our community at the same time? If this sounds like you, then consider Financial, Officer, Budget, M ...


  • City of Champaign, IL Champaign, United States

    · Are you a financial professional with mastery of budgeting methods and best practices? Do you possess strong strategic business acumen? Are you ready to grow your career and serve our community at the same time? If this sounds like you, then consider applying to be the next Fi ...

  • First Busey

    Service Manager III

    3 weeks ago


    First Busey Champaign, United States

    ** Service Manager III** · **Job Category****:** Retail **Requisition Number****:** SERVI004411 Showing 1 location **Job Details** · **Description** · **WHAT YOULL DO** · The Service Manager III is responsible for selling all bank products and services to customers and non-cu ...


  • Universal Health Services Champaign, United States

    Responsibilities · $5,000 SIGNING BONUS · The Pavilion Behavioral Health is seeking a talented and dynamic Residental Treatment Center Manager to join our team of dedicated healthcare professionals · The Pavilion Behavioral Health System includes a 77 bed inpatient hospital, a 3 ...


  • City of Champaign Champaign, United States

    Financial Services Manager - Budget Officer | Government Jobs page has loaded. · Financial Services Manager - Budget Officer · Are you a financial professional with mastery of budgeting methods and best practices? Do you possess strong strategic business acumen? Are you ready to ...


  • UHS Champaign, United States

    Responsibilities · $5,000 SIGNING BONUS · The Pavilion Behavioral Health is seeking a talented and dynamic Residential Treatment Center Manager to join our team of dedicated healthcare professionals · Shift: 1:00 PM - 9:00 PM, Monday-Friday · The Pavilion Behavioral Health S ...


  • Cardinal Group Management Champaign, United States

    As a Resident Services Manager, you are primarily responsible for providing excellent customer service, with a focus on customer satisfaction, retention, and an overall positive experience. RESPONSIBILITIES (Including but not limited to) Demonstrate Resident, Manager, Customer Se ...


  • Illinois CPA Society Champaign, United States

    Are you a financial professional with mastery of budgeting methods and best practices? Do you possess strong strategic business acumen? Are you ready to grow your career and serve our community at the same time? If this sounds like you, then consider applying to be the next · Fi ...