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    Automotive Service Advisor - Wichita, United States - Affinity Automotive Services Inc

    Affinity Automotive Services Inc
    Affinity Automotive Services Inc Wichita, United States

    3 weeks ago

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    Description
    Are you passionate about the automotive industry and skilled in customer service? We're looking for a dedicated and motivated individual to join our team as an Automotive Service Advisor

    Responsibilities:
    Greet customers and provide excellent service throughout their vehicle repair process.
    Listen to customer concerns and accurately document vehicle issues.
    Communicate with technicians to ensure a clear understanding of customer concerns and vehicle conditions.
    Provide accurate estimates of repair costs and timelines.
    Keep customers informed about the status of their vehicles and any additional repairs needed.
    Schedule and coordinate service appointments efficiently.
    Maintain a positive and customer-focused attitude.


    Requirements:
    Previous experience in automotive customer service or a related field.
    Strong communication and interpersonal skills.
    Knowledge of automotive systems and repairs.
    Ability to multitask and prioritize in a fast-paced environment.
    Excellent problem-solving skills.

    High school diploma or GED equivalent is required; Valid state-issued driver's license and clean driving record are requiredPrior sales experience Excellent communication and negotiation skillsAbility to manage time and serve customers with little supervisionBenefits:Competitive salary with performance-based incentives.

    Health and dental insurance coverage with company contribution Professional development opportunities.
    Positive and collaborative work environment.

    If you're a motivated individual with a passion for customer service and automotive repair, we want to hear from youJoin our team and be a part of creating happy and satisfied customers in the automotive world Compensation:
    $55, $75,000.00 per year Perks Of Being Part Of Our TeamBlue Cross Blue Shield Health Insurance $1,500 Deductible, Dental, Vision, Life Insurance, and Retirement5 day work week so you are home every weekendPaid Training
    • ASE Certifications and monthly trainingPaid Holidays (6/year)
    • New Years, Memorial Day, 4th of July, Labor day, Thanksgiving, and ChristmasUp to date technology and equipment
    • New technology requires the right training and equipment we follow the trends and adjust accordingly to better serve the customers vehicle needsWorking with professionals that want to better themselves and grow with the companyCustomized incentives, performance pay packages
    • We realize not everyone has the same needsGrowth personally and professionally goals annually reviewed and celebratedTool insurance
    • You have an investment of tools, they should be covered in the event of a catastrophic situationA team that appreciates what you do and who you are.
    Not just a number, truly appreciated and a part of a familyPlenty of work to make the money you want to make, on all makes and models 2000 and newerEvery day is a new challenge, or experience working on and diagnosing different makes and models, if you are tired of doing the same thing over and over:
    Which, by the way, is the definition of insanity. Comfortability is not always a good thing. It might be time for a changeOur Rules Of EngagementFamily
    • We will treat each other with respect at all timesCaring
    • We are going to care for our Customers and each other.
    We will do life together and support each other. Lift others up around you when neededAppearance
    • We are a professional Most Makes and Models Shop and we will present ourselves proudly by being well groomed and always in company uniformIntegrity
    • Do what's right even when no one else knowsQuality
    • Job done right, on time, the 1st timeResponsible
    • Take responsibility for your actions.
    Let's replace blame, excuses, and denial with accountability, responsibility, and commitmentOptimistic - Spread optimism and enthusiasm to allReliable - Always follow through on your commitments and promisesAttention to Detail - Everything is importantTeam - Think about what is best for your teamGrowth - Grow your knowledge and ability daily as well as others around youTeach - Ability to show others what needs to be done and lead by exampleCleanliness - Maintain a clean atmosphere/environment and work areaAssertive - Be willing to take risksRespect - For Customers, Team members, vehicles, tools, and equipmentFun - Make everyone's time enjoyable while staying focused on the job at hand and never at the expense of someone else
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