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    Service Advisor Assistant - Wichita, United States - Affinity Automotive Services Inc

    Affinity Automotive Services Inc
    Affinity Automotive Services Inc Wichita, United States

    4 weeks ago

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    Description

    Are you passionate about the automotive industry and committed to providing exceptional customer service? Join our team as a Service Advisor Assistant at Affinity Automotive Services, located in Wichita, KS. We are seeking a motivated individual to support our service advisor team and contribute to our mission of helping people solve problems and be happier.

    Responsibilities:
    1. Customer Interaction: Assist in greeting customers, understanding their automotive service needs, and providing friendly assistance.

    2. Appointment Scheduling: Manage service appointments, ensuring efficient scheduling and optimal use of service bays.

    3. Communication: Work closely with service advisors to communicate service recommendations and updates to customers in a clear and professional manner via, phone, text and email.

    4. Documentation: Maintain accurate records of customer interactions, service appointments, and vehicle information.

    5. Follow-Up: Conduct follow-up calls to ensure customer satisfaction and address any additional concerns or questions.

    6. Administrative Support: Provide general administrative support to the service advisor team, including data entry, filing checking in and distributing new and return parts.
    7. Multitasking: Juggle various tasks efficiently, including handling phone calls, addressing customer inquiries, and managing administrative duties simultaneously

    Qualifications:

    •Previous experience in customer service or a related field is preferred.

    •Strong communication and interpersonal skills.

    •Detail-oriented with excellent organizational abilities.

    •Basic knowledge of automotive terminology is a plus.

    •Ability to work in a fast-paced environment.

    Benefits:

    •Competitive wage

    •Health and Dental insurance with employee contribution

    •Employee discounts on automotive services

    •Opportunities for career growth and advancement

    If you are a motivated individual who enjoys helping others and has a passion for the automotive industry, we invite you to apply.

    Join us in making a difference and raising the automotive service industry standards.

    Compensation: $26, $38,000.00 per year

    Perks Of Being Part Of Our Team

    • Blue Cross Blue Shield Health Insurance $1,500 Deductible, Dental, Vision, Life Insurance, and Retirement
    • 5 day work week so you are home every weekend
    • Paid Training - ASE Certifications and monthly training
    • Paid Holidays (6/year) - New Years, Memorial Day, 4th of July, Labor day, Thanksgiving, and Christmas
    • Up-to-date technology and equipment - New technology requires the right training and equipment we follow the trends and adjust accordingly to better serve the customers vehicle needs
    • Working with professionals that want to better themselves and grow with the company
    • Customized incentives, performance pay packages - We realize not everyone has the same needs
    • Growth personally and professionally- goals annually reviewed and celebrated
    • Tool insurance - You have an investment of tools, they should be covered in the event of a catastrophic situation
    • A team that appreciates what you do and who you are. Not just a number, truly appreciated and a part of a family
    • Plenty of work to make the money you want to make, on all makes and models 2000 and newer
    Every day is a new challenge, or experience working on and diagnosing different makes and models, if you are tired of doing the same thing over and over: Which, by the way, is the definition of insanity. Comfortability is not always a good thing. It might be time for a change

    Our Rules Of Engagement
    • Family - We will treat each other with respect at all times
    • Caring - We are going to care for our Customers and each other. We will do life together and support each other. Lift others up around you when needed
    • Appearance - We are a professional Most Makes and Models Shop and we will present ourselves proudly by being well groomed and always in company uniform
    • Integrity - Do what's right even when no one else knows
    • Quality - Job done right, on time, the 1st time
    • Responsible - Take responsibility for your actions. Let's replace blame, excuses, and denial with accountability, responsibility, and commitment
    • Optimistic - Spread optimism and enthusiasm to all
    • Reliable - Always follow through on your commitments and promises
    • Attention to Detail - Everything is important
    • Team - Think about what is best for your team
    • Growth - Grow your knowledge and ability daily as well as others around you
    • Teach - Ability to show others what needs to be done and lead by example
    • Cleanliness - Maintain a clean atmosphere/environment and work area
    • Assertive - Be willing to take risks
    • Respect - For Customers, Team members, vehicles, tools, and equipment
    • Fun - Make everyone's time enjoyable while staying focused on the job at hand and never at the expense of someone else


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