Automotive Service Advisor, Acura Dealership - Wichita, United States - Walser Auto Campus
Description
Walser Acura of Wichita is looking for a service advisor to join the service department. As a family-owned and operated company, we've been focusing on our employees for over 65 years with 27 dealerships representing over 20 manufacturers.
Working in our Service Department requires a strong ability to work with your team and connect with our customers. As a Service Advisor here, you are not only listening to a customers concerns, you are working to break down repairs and expectations in a calm, empathetic, and understandable way. Every day, you will be an asset in making sure Walser customers feel welcomed from the minute they arrive and feel educated every step of their service process. High levels of customer service is a must.
**What Youll Do:**
Provide professional service and expertise to all Acura service customers
Perform vehicle walkarounds and write-up repair orders documenting the customer's primary vehicle service needs
Document all customer-specific concerns with the vehicle, research and document all warranty and customer pay-related information on the repair order
Understand basic automotive repairs, know how long each service will take and how much the repair will cost to best communicate with guests
Work as a team with your service admin and technicians to generate working hours
Execute proper follow up techniques with customers to build repeat business
**What You'll Get in Return:**
Full Benefits Package
+ Medical
+ Dental
+ Vision
+ 401k with Company Match
Paid Parental Leave
Family Care Leave
Adoption Assistance
Open PTO
The opportunity to volunteer through the Walser Foundation
Employee discounts on vehicles, parts, and service
Access to Walser Employee Resource Groups
**What Youll Bring:**
Strong written and verbal communication skills
Exceptional customer service skills
High level of detail orientation and accuracy
Familiarity with using Microsoft 365 (intermediate level preferred)
CDK, Reynolds and Reynolds, or other Dealer Management Systems experience (preferred)
With over 65 years of service, Walser Automotive Group is a pioneer in the automotive industry. Walsers progressive commitment to growth, technology, and a differentiated customer experience has changed the car-buying journey. We dont follow; we innovate and lead. Walser operates 26 dealerships and many affiliated businesses throughout Minnesota, Kansas, and Illinois. Walser also leads by example in the community, with over 1,000 hours volunteered annually. In addition, the Walser Foundation donates 5% of all pre-tax profits back into the community because we live here, too. Walser is a family-owned, family-run business. Were committed to delivering an outstanding customer experience every time thats what drives us. Thats the Walser Way.
We proudly operate on a set of *Core Values* that drive our decisions and actions on a daily basis. They are:
***Do The Right Thing*** Nothing is worth compromising a relationship
***Lead By Example*** Be willing to help no matter how difficult the challenge
***Display Positive Energy*** A good attitude is highly contagious
***Be Open-Minded*** The only thing that is constant is change
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.
**Apply for Automotive Service Advisor, Acura Dealership**
First name Last name Email address Phone number I would like to receive updates about my application via SMS Address City State/Province Zip/Postal Code Yes No Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. Desired compensationEducation Highest level of education completed **Equal Employment Opportunity Information** (Completion is voluntary)
Acura of Wichita is proud to be an Equal Employment Opportunity and Affirmative Action employer. All employment decisions at Acura of Wichita are based on business needs, job requirements and individual qualifications, without regard to an applicants race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, past or present military service, or any other characteristic protected by law. The purpose of this Self-Identification Form is to comply with federal government record-keeping and reporting requirements, and to ensure equal employment opportunity at Acura of Wichita. The data you provide on this form will be kept confidential and used solely for analytical and reporting requirement purposes. When reported, data will not identify any specific individuals. Moreover, this information will be kept separate from your application.
Completion of this form is **optional and voluntary** and your refusal to provide it will not subject you to any adverse treatment.
**Veteran status**
Acura of Wichita is subject to the Vietnam Era Veterans Readjustment Assistance Act of 1975, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C VEVRAA), which requires Government contractors to take affirmative action to employ and advance in employment veterans in the following classifications.
A disabled veteran is one of the following: A veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs or a person who was discharged or released from active duty because of a service-connected disability.
A recently-separated veteran means any veteran during the three-year period beginning on the date of such veterans discharge or release from active duty in the U.S. military, ground, naval or air service.
An active duty wartime or campaign badge veteran means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An Armed forces service medal veteran means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order
Signature and Verification
I certify that answers given herein are true, accurate, and complete to the best of my knowledge. I authorize investigation into all statements I have made on this Form as may be necessary for reaching an employment decision. In the event I am employed, I understand that any false or misleading information I knowingly provided herein or in subsequent interviews may result in discharge and/or legal action. I understand that this Career History Form is not the sole basis from which a hiring decision has been made, and understand that this Form will be used in conjunction with a series of interviews and assessments to determine my suitability for the role to which I am applying.
Full Name Date: 2/10/2022