Systems Administrator - Pacific, United States - ADB Companies

ADB Companies Pacific, United States

3 weeks ago

Description

To be a team member at ADB Companies, or as we call it, part of the A-Team, you must be ALL IN to support the company's mission, vision, and values.

OUR MISSION: We are a customer-centric partner providing innovative solutions. The safety, well-being, and career growth of our team members are the benchmarks of our success.

POSITION TITLE: Systems Administrator
CLASSIFICATION: Exempt

POSITION OVERVIEW:

ADB is a Nationwide full turnkey provider of technology infrastructure solutions including Wireline, Wireless, Technology, and Engineering. Our customer centric approach has ensured long term relationships with commercial clients, service providers, local, state, and federal government organizations. We recognize our team members as our greatest asset ensuring that their safety, well-being, and career growth are always our number one priority. Our ALL IN culture includes a focus on Safety, Wellness, Learning, Diversity and Inclusion, and giving back to our Communities.

ADB is seeking a Systems Administrator to serve as an advanced support technician for all IT endpoint support issues across the company. The administrator will collaborate amongst team members and form relationships with customers to create and maintain an exceptional customer service experience. The ideal candidate will be customer focused, innovative, metrics and goal driven, with a strong work ethic and an ALL IN attitude.

ROLES AND RESPONSIBILITIES:

Provide advanced technical assistance and support related to computer / laptop systems, peripheral hardware, and all other supported corporate software platforms
Respond to queries, run diagnostic programs, isolate, and troubleshoot problems while determining and implementing appropriate solutions
Apply expertise in the installation, configuration, operations, and maintenance of both Microsoft Windows for Microsoft Exchange/O365 administration including mailbox and calendar creation for all users
Assist in the configuration, management, and maintenance of ADB's IT Service Management ticketing and database system
Collaborate with team members to resolve incidents or determine when escalation of a support issue is necessary
Actively participate in security efforts and remediate endpoints and user accounts that may have been compromised escalating incidents as required.
Complete other projects and duties as requested

SUCCESS FACTORS:

A strong belief in ZERO- Being Safe 100% of the time is the expectation
Alignment with company mission, vision, and values
A high level of customer centricity and business development skills
Strong work ethic with an ALL IN attitude
Ability to perform in a fast paced/high volume environment
Excellent verbal and written communication skills
Exceptional Critical Thinking skills
Detail Oriented- a high level of attention to detail is required
High level of leadership skills- ability to lead and hold accountable a large team with diverse skill sets
Self-motivated, accountable, goal- oriented, and driven to accomplish department goals
Strategic and forward thinking with a high level of professionalism
Ability to be organized, problem solve, and be solution oriented
Exceptional presentation skills- ability to present in front of a wide variety of internal and external audience
Knowledge of service desk ticketing software processes (Fresh Desk)
Intermediate knowledge of networking, computer hardware, identity management software and clout computing required
In depth knowledge of Windows 10, Active Directory and Microsoft Office 365
Ability to support with Mobile Device Management (MDM) software preferred
Knowledge with video conferencing hardware and software preferred

WORK ENVIRONMENT:

Corporate headquarters is located at 18777 US Hwy 66 Pacific MO 63069
This role routinely uses standard office equipment such as laptop computers, projectors, copy/fax, and smartphones
This role routinely uses standard office equipment such as laptop computers, smartphones and A/V equipment

EXPERIENCE AND EDUCATION:

1+ year of internal IT Help Desk Support experience required
Bachelor's or Associates Degree in a relevant Information Systems coursework preferred
High School Diploma or equivalent required

This position offers annual salary of up to $60,000.00 based on experience.

ADB Companies, LLC is an equal opportunity employer. All candidates agree to complete a selection assessment and pre-employment drug screen.

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