Jobs
>
Owings Mills

    Guest Services Agent - Owings Mills, United States - Marriott Owings Mills Metro Centre

    Marriott Owings Mills Metro Centre
    Marriott Owings Mills Metro Centre Owings Mills, United States

    3 weeks ago

    Default job background
    Full time
    Description
    As a Guest Services Agent you will be the first point of contact for our guests, providing exceptional customer service and ensuring their stay is comfortable and enjoyable. This role requires excellent communication skills, attention to detail, and the ability to handle various tasks simultaneously in a fast-paced environment.

    RESPONSIBILITIES

  • Greet guests with a warm and welcoming attitude, providing outstanding customer service at all times.
  • Check-in and check-out guests efficiently, ensuring accurate information is collected and recorded.
  • Provide guests with information about hotel facilities, services, and local attractions.
  • Handle guest inquiries, requests, and complaints promptly and professionally, resolving any issues to ensure guest satisfaction.
  • Maintain an organized and tidy front desk area, ensuring all necessary supplies are stocked.
  • Operate the hotel's reservation system to make and modify guest bookings as needed.
  • Collaborate with other hotel departments to ensure a seamless guest experience.
  • Follow hotel policies and procedures, including security and safety protocols.
  • Assist with administrative duties, such as answering phone calls, responding to emails, and handling cash transactions.
    QUALIFICATIONS
  • Previous experience in a customer service role, preferably in a hotel or hospitality setting.
  • Excellent interpersonal and communication skills, both verbal and written.
  • Strong problem-solving abilities and the ability to remain calm under pressure.
  • Proficient in using computer systems, including reservation and payment software.
  • Ability to multitask and prioritize tasks effectively.
  • Flexibility to work various shifts, including weekends and holidays.
  • A positive and professional attitude, with a genuine desire to assist guests.
  • Knowledge of local attractions and amenities is an advantage.
    NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor. Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c) Source: Hospitality Online
  • Crescent Hotels & Resorts

    Guest Services Agent

    1 week ago

    Crescent Hotels & Resorts Owings Mills, United States

    As a Guest Services Agent you will be the first point of contact for our guests, providing exceptional customer service and ensuring their stay is comfortable and enjoyable. This role requires excellent communication skills, attention to detail, and Guest Service, Agent, Customer ...

  • Crescent Services

    Guest Services Agent

    5 days ago

    Crescent Services Owings Mills, United States

    As a Guest Services Agent you will be the first point of contact for our guests, providing exceptional customer service and ensuring their stay is comfortable and enjoyable. This role requires excellent communication skills, attention to detail, and the ability to handle various ...

  • Maryland Speedy Tag & Title II LLC

    Customer Service Title Agent

    1 week ago

    Maryland Speedy Tag & Title II LLC Glen Burnie, United States

    **Benefits/Perks** · - Competitive Compensation · - Paid Time Off · - Career Growth Opportunities · **Job Summary** · **Responsibilities** · - Process Motor Vehicle Tag and Title Transactions for the public and the business community. · - Participate with marketing campaigns task ...

  • Maryland Zoo

    Visitor Services Agent, Part-time

    6 days ago

    Maryland Zoo Baltimore, United States Part time

    **MUST BE FLEXIBLE AS SCHEDULE VARIES DAY TO DAY WITH NO MORE THAN 30 HOURS PER WEEK; MUST BE AVAILABLE TO WORK SATURDAYS & SUNDAYS.** · **General Summary**:The Visitor Services Agent is responsible for exciting, engaging, and entertaining guests in a way that promotes a positive ...

  • A Personal Answering Service

    Answering Service Agent for Inbound Call Center

    1 week ago

    A Personal Answering Service Baltimore, United States

    Growing company seeking dependable, professional and caring people to complete our staff. · Our Agents must have computer experience as well as pleasant voice, professional language skills and good spelling skills. Must type minimum 32 words per minute. Able to follow specific di ...

  • SpringHill Suites Baltimore

    Guest Service Agent Springhill Suites Baltimore

    5 days ago

    SpringHill Suites Baltimore Baltimore, United States

    This position is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction ...

  • Stones and trees call center

    Real Estate Agent

    14 hours ago

    Stones and trees call center Owings Mills, United States

    **Real Estate Agent - Commission-Based** · **Responsibilities**: · - Proactively reach out to potential clients through outbound calls to generate leads and facilitate sales opportunities. · - Identify and assess sales prospects via cold calling and diligent lead follow-up. · - F ...

  • Maryland Speedy Tag & Title II LLC

    Customer Service Title Agent

    2 days ago

    Maryland Speedy Tag & Title II LLC Windsor Mill, United States

    Job Description · Job DescriptionBenefits/PerksCompetitive Compensation · Paid Time Off · Career Growth Opportunities · Job Summary · We are seeking a Customer Service Title Agent to join our team. In this role, you will communicate with customers to identify their needs, process ...

  • Hilton Hotels & Resorts

    Guest Service Agent

    1 week ago

    Hilton Hotels & Resorts Baltimore, United States

    · . As a Guest Service Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel"s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you woul Guest Service, Agent, Service ...

  • Sonesta International Hotels Corporation

    Guest Service Agent

    1 week ago

    Sonesta International Hotels Corporation Baltimore, United States

    The Front Desk Sales Associate (GSSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Area Direc Guest Service, Agent, Sales A ...

  • Hilton Hotels Corporation

    Guest Service Agent

    5 days ago

    Hilton Hotels Corporation Baltimore, United States

    Hilton Hotels - JobID: HOT0AJ60 [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote ...

  • Quorum Hotels

    Guest Services Agent

    5 days ago

    Quorum Hotels Columbia, United States

    · The Hilton Garden Inn Columbia is looking for Guest Services Agentsto join the team · The Guest Services Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of t ...

  • Sixt

    Customer Service Agent

    1 week ago

    Sixt Baltimore, United States

    SIXT is seeking a Customer Service Agent to join the Miami Beach 5th street team. The CSA will deliver exceptional customer service to customers from around the world. They will provide customers with accurate information and take detailed and timely records of damages, gas volum ...

  • PM Hotel Group

    Guest Services Agent

    4 days ago

    PM Hotel Group Linthicum Heights, United States

    Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet PM Hotel Group and brand standards of quality. Summary of Essential Job Functions - Greet customers immediately with a frien Guest Service, Agent, Hotel, ...

  • Hilton Hotels Corporation

    Guest Service Agent

    1 week ago

    Hilton Hotels Corporation Bel Air, United States Part time

    Hilton Hotels - JobID: HOT0AHM8 [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote ...

  • PrimeFlight Aviation Services, Inc.

    Customer Service Agent

    1 week ago

    PrimeFlight Aviation Services, Inc. Baltimore, United States Part time

    ** Customer Service Agent - Part-time** · **Job Category****:** Airport Operations **Requisition Number****:** CUSTO004357 Showing 1 location **Job Details** · **Description** · As a valued member of the PrimeFlight team, you will provide safe and courteous services to various ...

  • Hilton

    Guest Service Agent

    1 week ago

    Hilton Bel Air, United States Part time

    A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. · **What will I be doing?** · As a Guest Services Agent, you would be ...

  • Peachtree Hospitality Management

    Guest Service Agent

    1 week ago

    Peachtree Hospitality Management Baltimore, United States

    This position is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction ...

  • Dane Spealman - State Farm Agent

    Financial Services Representative State Farm Agent Team Member

    15 hours ago

    Dane Spealman - State Farm Agent Pikesville, United States

    Job Description · Job DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Financial Services Representative State Farm Agent Team Member. We seek an energetic professional interested in helping our ...

  • Sonesta International Hotels

    Guest Service Agent

    5 days ago

    Sonesta International Hotels Baltimore, United States

    Job Description Summary · The Front Desk Sales Associate (GSSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Area Director ...