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    Customer Service Agent - Baltimore, United States - Sixt

    Sixt
    Sixt Baltimore, United States

    1 week ago

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    Description

    SIXT is seeking a Customer Service Agent to join the Miami Beach 5th street team. The CSA will deliver exceptional customer service to customers from around the world. They will provide customers with accurate information and take detailed and timely records of damages, gas volume, etc. The ideal candidate will be an organized multitasker who has exceptional interpersonal and relationship building skills, strong verbal and written communication skills, and the ability to manage stressful or unusual situations to maintain good customer service.

    **Key Tasks and Responsibilities**

    Welcome all customers as they arrive on the lot

    Ask about their experience with Sixt; recording feedback to improve future rental experience

    Make sure customers have all personal belongings from the vehicle

    Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report

    Use proper statement to determine if vehicle is being returned with full tank of gas

    Advise and review rental charges, providing an accurate receipt to the customer

    Complete a service alert for any mechanical and or body damage communicated by the customers

    Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location

    Keep lot organized for ease of access and traffic flow

    Work in outdoor weather conditions including direct sunlight, rain, heat or cold

    **Your Qualities**

    High school diploma or GED

    Minimum 1-year customer service experience

    Must be at least 21 and have a valid driver's license with a clean driving record

    Basic computer navigation skills and knowledge of Microsoft Office applications

    Ability to work 40 hours per week including day and/or evening hours

    Likely to require at least 5-10% travel, some of which may be by airplane

    Must be willing to wear company uniforms

    Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

    Ability to communicate in other languages is a plus

    As a global mobility service provider, SIXT is well-known for over a century of innovative products and customer-orientated services. The companys success and dynamic growth is based on their employees commitment. We champion an energized work culture, development opportunities, and growth potential In addition, we offer a competitive salary and employee benefits

    **Location:**

    Baltimore-Airport

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