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    FT Library Customer Adviser - Cincinnati, United States - The Public Library of Cincinnati & Hamilton County

    The Public Library of Cincinnati & Hamilton County
    The Public Library of Cincinnati & Hamilton County Cincinnati, United States

    3 weeks ago

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    Description
    FT Library Customer Adviser - Groesbeck Branch

    Date Posted: 5/1/24


    POSITION SUMMARY:
    The Library Customer Adviser is responsible for providing customer service directly and on-site.

    This position also performs a variety of tasks dealing primarily with the circulation of materials, as well as provides reference service and technology training/assistance to customers in-person, by e-mail, phone, and letter.


    DUTIES:

    • Performs readers' advisory and reference work.
    • Shelves returned materials.
    • Searches for requested materials.
    • Assists customers with various technologies such as phones, computers and tablets.
    • Assists customers with resumes, job searches, internet use and basic word processing.
    • Assists in maintenance of the collection, including weeding and reading shelves to ensure correct order.
    • Assists with programs, displays, and meeting room approvals.
    • Refers customers to Managers, Librarians, or Specialists as appropriate.
    • Uses Library automated circulation system to circulate materials to customers, including, checking materials in and out, processing holds, registering customers, and collecting fees.
    • May prepare and deposit money from fees.
    • May serve as the staff-in-charge in the absence of Manager, Librarians and Specialist when designated.
    • Respects and maintains confidentiality of customers, peers and branch/department.
    • Attendance is punctual and reliable.
    • Participates in regular self-directed training to ensure preparedness.
    • Other duties as assigned.

    QUALIFICATIONS:

    • Understands and supports the Library's mission, vision, culture and structure, and demonstrates a comprehensive understanding of the Library's policies and procedures.
    • Interacts with members of diverse ethnic and socio-economic communities, children, staff and management in a respectful and professional manner that reflects the Library's values.
    • Handles and responds to concerns, complaints and difficult situations with patience and tact.
    • Demonstrates proficient technology skills with the ability and willingness to learn new skills quickly.
    • Flexible, friendly and able to establish rapport with customers and staff.
    • Communicates effectively in person, on-line or by telephone while consistently providing excellent, proactive service to internal and external customers.
    • Solves problems and makes independent decisions when circumstances warrant.
    • Seeks out new methods and principles as appropriate and incorporates them into existing practices.
    • Seeks, accepts and incorporates feedback and direction.
    • Must have the ability to safely, frequently, and independently move and handle a minimum of 30 lbs. to a minimum height of 2 feet and minimum distance of 5 feet.
    Position Type

    Full Time


    EDUCATION
    High School graduate or equivalent.


    HOURS
    40 hours per week, including evenings and weekends.


    SALARY:

    Grade 4:
    $16.19 per hour


    DEADLINE
    Until Filled
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