PT Library Customer Adviser - Cincinnati, United States - The Public Library of Cincinnati & Hamilton County

Description

PT Library Customer Adviser - Norwood Branch

Date Posted: 4/23/24


POSITION SUMMARY:
The Library Customer Adviser is responsible for providing customer service directly and on-site.

This position also performs a variety of tasks dealing primarily with the circulation of materials, as well as provides reference service and technology training/assistance to customers in-person, by e-mail, phone, and letter.

DUTIES:

• Performs readers' advisory and reference work.
• Shelves returned materials.
• Searches for requested materials.
• Performs duties that require proficiency with a variety of hardware and software.
• Participates in the location's responsibilities including, but not limited to, desk set up, bookdrop, delivery, ILS reports, supply orders, and filling interagency requests.
• Assists in maintenance of the collection, including weeding and reading shelves to ensure correct order.
• Assists with programs, displays, and meeting room approvals.
• Refers customers to Managers, Librarians, or Specialists as appropriate.
• May prepare and deposit money from fees.
• May serve as the staff-in-charge in the absence of Manager, Librarians and Specialist when designated.
• Participates in regular self-directed training to ensure preparedness.
• Assists customers with various technologies such as phones, computers, copiers, scanners, faxing and tablets.
• Assists customers with resumes, job searches, internet use, and basic word processing.
• Interprets the Library's policies and procedures to the public in a customer-friendly manner.
• Uses the Library's automated system to circulate materials to customers, including checking materials in and out, processing holds, registering customers, and collecting fees.
• Maintains awareness of current Library trends through professional reading, conference attendance, and organization participation.
• Respects and maintains confidentiality of customers, peers and branch/department.
• Other duties as assigned.

QUALIFICATIONS:

• Understands and supports the Library's mission, vision, culture, and structure, and demonstrates a comprehensive understanding of the Library's policies and procedures.
• Demonstrates a commitment to diversity, equity and inclusion efforts of all colleagues and customers regardless of age, cultural background, ability, ethnicity, family status, gender identity, immigration status, national origin, race, religion, sex, sexual orientation, socioeconomic status and veteran status.
• Interacts with members of diverse ethnic and socio-economic communities, children, staff and management in a respectful and professional manner that reflects the Library's values.
• Demonstrates professionalism in all settings, including an orientation toward teamwork, collaboration & building common ground with peers; arriving to work reliably, regularly, and on time; and behavior that is consistent with building a strong organizational culture, while performing work duties.
• Demonstrates strong technology skills with the ability and willingness to learn new skills quickly.
• Communicates effectively in person, on-line, or by telephone while consistently providing high quality, proactive service to internal and external customers.
• Ability to be flexible, friendly and able to establish rapport with customers and staff.
• Possesses the ability to solve problems and make independent decisions when circumstances warrant such action.
• Ability to maintain confidentiality of customers, peers, and branch/department.
• Ability to seek out new methods and principles and be willing to incorporate them into existing practices.
• Demonstrates on-brand customer service to internal and external customers by consistently fulfilling customer needs and expectations.
• Handles and responds to concerns, complaints, and difficult situations with patience and tact.
• Seeks, accepts and incorporates feedback and direction.
• Must be able to move frequently throughout the work location for the majority of the shift and have the ability to safely, frequently, and independently move and handle a minimum of 30 lbs. to a minimum height of 2 feet and a minimum distance of 5 feet.

POSITION TYPE
Part Time


EDUCATION
High School graduate or equivalent.


HOURS
20 hours per week, including evenings and weekends.


SALARY:

Grade 4:
$16.19 per hour


DEADLINE
Until Filled