Shift Leader - Anaheim, United States - Zankou Chicken

Zankou Chicken Anaheim, United States

2 weeks ago

Description

Zankou Chicken is an award-winning, family-owned, fast-casual Mediterranean restaurant chain with eight locations in Southern California. At Zankou, we provide a unique and wholesome Mediterranean experience through the continuous improvement of our people, our food, and our systems. We live this philosophy with two key goals in mind: team member development and customer elation.

**RESPONSIBILITIES:**

Greets all customers in a friendly, and helpful in a timely manner.

Take customer orders

Offers information and suggestions about our menu to the customer

After the customer is done ordering repeat the order to the customer

When giving customer their order please repeat the order and show them their meal

When in the dining area greet and assist customers

Follows up with customers to make sure needs are being met. Acknowledges waiting customers frustrations during periods of high volume or an unexpected rush, taking care of the situation

Directs team members on shift to follow all cash management and cash register policies.

Directs team members to complete tasks when appropriate and according to GM/AM instructionsPerforms Travel Paths.

Executes store operations during scheduled shifts; organizes opening and closing duties as assigned.

Provides ongoing coaching to shift team. Identifies when processes and actions are consistent/inconsistent with restaurant expectations and standards and coach/praise in the moment.

Prepares daily administrative paperwork, cash reconciliations for entire day (including voids, refunds, and returns), and daily deposit preparation

Completes workers compensation documents

Invoice processing

Processes mail in a timely manner

Gives breaks as necessary, when appropriate, and according to labor law guidelines.

Floor Control (aces in their places)

Maintains focus on food standards, costs, and safety during the shift.

Performs nightly inventory.

Ensures team members are following all work safety guidelines

Understands product preparation and storage procedures as well as holding times for each item (FIFO)

Understands and complies with food safety and temperature standards. Ensures team members are following all food safety guidelines

Food Safety/Sanitation requirements

Understands and follows all food safety requirements and work safety requirements

**SKILLS & EXPECTATIONS INCLUDE BUT NOT LIMITED TO**

Food handler certificate.

Recipe & Menu Knowledge

Allergen Knowledge

Understands the ordering and receiving of product deliveries, processing requirements of each meat product and processing requirements for produce.

Friendly and positive attitude

Willingness to adapt to a changing and growing environment

Strong communication skills

Able to communicate with individuals from diverse backgrounds

Ability to coach, train, develop, delegate and follow up

Attention to detail

Ability to keep focused on food standards, costs, and safety during the shift

Ability to resolve employee conflicts

Ability to resolve any customer dissatisfaction

Strong interpersonal skills

Organizational skills. Ability to be organized in a changing environment.

Time management skills

Understand basic labor law requirements related to rest period/meal period application

Ability to maintain a calm professional demeanor during any volume of business.

Reaches, bends, squats and frequently lifts and/or moves up to 50lbs

Mobility required during the entire shift.

Company : Zankou Chicken

Position : Shift Leader

Status : Full Time

Shift : First (Day), Second (Afternoon)

Req # :

Date Posted : November 15, 2021

Location : 2424 W Ball Rd, Anaheim, US, CA, 92804

Job Category : Restaurant

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