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customer service lead
Found in: Careerbuilder One Red US C2 - 3 days ago
Burlington Chicago, IL, USA, United StatesBurlington - JobID: [Department Manager] As a Customer Service Lead at Burlington, you'll: Direct cashier coverage and customer flow at the front of lines to ensure efficient service; Assist management team in communicating promotions and company updates; Monitor and validate ret ...
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Lead Service Professional
Found in: ZipRecruiter Test10S US C2 - 3 days ago
Deljo Heating and Cooling Chicago, United StatesJob Description · Job DescriptionDeljo Heating and Cooling has been providing expertise and quality in HVAC services for the north side of Chicago since 1922 We pride ourselves on hiring the best in the industry to meet the high-quality expectations we set for our clients. We hav ...
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Quick Service Restaurants Lead
Found in: MyJobHelper US C2 - 19 hours ago
Eataly Net USA, LLC Chicago, United StatesEatalys bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The Quick Service Restaurants (QSR) Lead assists with supervising a Lead, Supervisor, Restaurant, ...
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Food Service Worker Lead
Found in: MyJobHelper US C2 - 19 hours ago
Aramark Corporation Chicago, United StatesLead all aspects of and assist in preparation of food items for the day and dating products. Coordinate and assist in setting up and breaking down stations designated by the manager. Cook and otherwise prepare foods according to recipes and direction Food Service, Lead, Worker, C ...
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service team lead ii
Found in: MyJobHelper US C2 - 2 days ago
Uber Chicago, IL , USA, United States## About the Role · As part of the Community Operations, the Senior Team Lead of US&C Service Quality will work with a complementary team of partners to stay close to business priorities and help support the outstanding support to our customers · The Sr. Team Lead is a strong peo ...
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Lead Food Service Specialist
Found in: MyJobHelper US C2 - 19 hours ago
Start Early Chicago, United StatesEducare Chicago provides high-quality care, best-in-class education, and a stimulating learning environment to children from birth to five years old on Chicagos South Side. As a program that serves low-income families, Educares research-based program helps children develop the li ...
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Food & Nutrition Services Lead
Found in: Lensa US 4 C2 - 6 hours ago
Advocate Aurora Health Chicago, United StatesMajor Responsibilities: Responsible for leading and directing line staff work activities according to established position descriptions. 1)Monitors staff arrivals and departures to ensure an adequate work team. 2)Prepares and adjusts daily work sched Nutrition, Lead, Food, Operat ...
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Lead Food Service Specialist
Found in: Lensa US 4 C2 - 4 days ago
Start Early Chicago, United StatesEducare Chicago provides high-quality care, best-in-class education, and a stimulating learning environment to children from birth to five years old on Chicagos South Side. As a program that serves low-income families, Educares research-based program helps children develop the li ...
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Lead Food Service Specialist
Found in: Lensa US 4 C2 - 5 days ago
Educare Chicago Chicago, United StatesEducare Chicago provides high-quality care, best-in-class education, and a stimulating learning environment to children from birth to five years old on Chicago's South Side. As a program that serves low-income families, Educare's research-based program helps children develop the ...
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Lead Food Service Specialist
Found in: ZipRecruiter Test10P US C2 - 2 days ago
Start Early Chicago, United StatesJob Description · Job DescriptionEducare Chicago provides high-quality care, best-in-class education, and a stimulating learning environment to children from birth to five years old on Chicago's South Side. As a program that serves low-income families, Educare's research-based pr ...
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Guest Service Associate Lead
Found in: beBee S2 US - 1 week ago
The Westin Michigan Avenue Chicago, United States Full timeAdditional Information Overnight Shift · Job Number · Job Category Rooms & Guest Services Operations · Location The Westin Michigan Avenue Chicago, 909 North Michigan Avenue, Chicago, Illinois, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N ...
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Lead Home Service Technician/Handyman
Found in: ZipRecruiter Test10S US C2 - 3 days ago
TruBlue of Beverly Chicago, United StatesJob Description · Job Description · We provide: · Year-round stable, steady work · Regular work hours · Flexible scheduling · Gas card/Mileage reimbursement · TruBlue t-shirts, polos, and other company gear for the team · Strong office support · TruBlue of Beverly is a Home Ally ...
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Lead Environmental Services Technician/Housekeeping
Found in: Jooble US O C2 - 2 days ago
Shirley Ryan AbilityLab Chicago, IL, United States Full timeBy joining our team, you'll be part of our life-changing Mission and Vision. You'll work in a truly inclusive environment where diversity and equity are championed through words and actions. You'll contribute to an innovative culture that is second to none, one that embraces curi ...
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Lead Environmental Services Technician/Housekeeping
Found in: One Red Cent US C2 - 3 days ago
Shirley Ryan AbilityLab Chicago, IL, United States Full timeYou'll work in a truly inclusive environment where diversity and equity are championed through words and actions. You'll play a role in something that's never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes — as we Advan ...
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Service Desk Team Lead Chicago
Found in: Lensa US 4 C2 - 6 hours ago
DV Trading Chicago, United StatesFounded more than 15 years ago and headquartered in Chicago, the DV Group of financial services firms has grown to more than 350 people operating throughout North America and in Europe. Since spinning out of a large brokerage firm in 2016, DV Trading has rapidly scaled as an inde ...
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Service Desk Team Lead Chicago
Found in: Lensa US 4 C2 - 1 day ago
DV Trading Chicago, United StatesFounded more than 15 years ago and headquartered in Chicago, the DV Group of financial services firms has grown to more than 350 people operating throughout North America and in Europe. Since spinning out of a large brokerage firm in 2016, DV Trading has rapidly scaled as an inde ...
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Sr Lead, Service Delivery Implementation
Found in: Lensa US 4 C2 - 5 days ago
Northern Trust Chicago, United States** Sr Lead, Service Delivery Implementation** · **** · New Experienced functional area expert with technical and/or business knowledge and functional expertise. Responsible for the overall delivery and support of IT services or applications solutions to the business as required ...
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Overnight - Guest Service Associate Lead
Found in: Lensa US 4 C2 - 4 days ago
Marriott International Inc Chicago, United StatesAdditional Information Overnight ShiftJob Number Job Category Rooms & Guest Services OperationsLocation The Westin Michigan Avenue Chicago, 909 North Michigan Avenue, Chicago, Illinois, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-M ...
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Overnight - Guest Service Associate Lead
Found in: Lensa US 4 C2 - 4 days ago
Marriott International Inc Chicago, United StatesJob Description · POSITION SUMMARY · Organize, confirm, process, and conduct all guest/group check-ins, check-outs, room reservations, requests, changes, and cancellations. Ensure current rate information is available. Identify package plans based on market codes, make necessar ...
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Overnight - Guest Service Associate Lead
Found in: Lensa US 4 C2 - 5 days ago
Marriott Chicago, United States**Additional Information** Overnight Shift · **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** The Westin Michigan Avenue Chicago, 909 North Michigan Avenue, Chicago, Illinois, United States · **Schedule** Full-Time · **Located Remotely?** N · ** ...
Guest Services Lead - Chicago, United States - 3m
Description
Guest Services Lead page is loaded **Guest Services Lead**
**Guest Services Lead**
locationsChicago, IL time typeFull time posted onPosted Today job requisition idREQ179464 **About JLL**
Were JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and were honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where were headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements below. Were interested in getting to know you and what you bring to the table
The right candidate will have a passion for fashion, culture, food and wine, art, and music The Retail Concierge is encouraged to not only be an expert on the property, but also on the local cultural scene This individual will demonstrate a passion for and understanding of providing service at a VIP level to include ensuring guest expectations are not only met, but exceeded, and each experience is memorable.
A Retail Concierge must be able to provide service in-person, over the phone, through email, online and digitally through a variety of social media outlets (Facebook, Twitter, Internet, and Apps).
JOB DUTIES Takes great pride in offering helpful, friendly service at all times Greets and assists all guests and property personnel in an efficient and courteous manner Defines, communicates, and maintains high standards of guest service at all times Provides a luxury lifestyle experience for all The property guests as they visit the Center or reach out via phone, email, or digital channels Maintains a strong knowledge of offerings at the property and can guide guests to appropriate merchandise, dining options, gift ideas, etc. Informs and suggests opportunities to engage guests in Center-wide retailers, events, theatre, spas and restaurants available at or around the property and Atlanta Performs services requested including reservations for dining, travel, entertainment, rentals, gifts, sporting events, etc. This may require running errands away from the Concierge Desk at the Center or light event planning
Supports and promotes all property programs and events
Anticipates the services sought after by ascertaining the mood and style of the guest; identifies solutions before being asked
Creates property marketing collateral which may include newsletters, signage, e-blasts, social media posts, etc Develops strong working relationships with building management, tenants, other building service providers, retailers, restaurants, hotels, and other area businesses
Actively researches shopping, dining, experiential trends to ensure The property is able to provide guests with services both expected and unexpected
Builds professional networks within the guest base and community to enhance knowledge and services currently being offered
Responds to guests via phone, email, property website, Facebook, Twitter, and other social media outlets
Corresponds with guests who require follow up or solutions
Participates in and successfully completes all training programs.
Maintains the ambiance, style and cleanliness of the Concierge Desk ensuring all brochures, and literature are stocked at all times
Tends to other administrative duties as assigned
Acts as a property ambassador within the Center and local community to promote The propertys services, amenities and events Partners with the on-site property management team, including the in carrying out marketing and service initiatives and goals, including promotional and rewards programs for mall guests
SKILLS AND APTITUDES
Passionate about providing exceptional service and interpersonal relationships Thinks creatively to resolve all customer concerns, and anticipate their interests in services, amenities, programs & events while visiting the property Communication clearly, concisely, and effectively in verbal and written form Is a friendly and caring person Excellent problem solving skills Has flexible working hours and a proven record of dependability and punctuality Able to complete multiple tasks while maintaining a pleasant and professional demeanor
Appears polished and professional and consistently adhere to company dress code and grooming guidelines
Follows all policies and procedures set forth in JLL and client handbooks
Possesses strong working knowledge of Microsoft Outlook, Facebook, Twitter, Internet, App based programs and Microsoft Office (required) Able to listen and react quickly to guests, tenants, and retailers requests Able to prioritize tasks under pressure Able to work with varied personalities and temperaments Able to work as part of a team in a collaborative way Takes initiative, self-motivated Required to frequently sit, talk and hear Able to use a computer, iPad, cell phone, access Facebook, Twitter, and Apps frequently each day EDUCATION AND EXPERIENCE Bachelors degree or equivalent work experience
Two or more years of previous high-end retail, fine dining, or VIP hospitality
Prior experience with luxury hotel, retail or restaurant front of house guest service required
Previous community involvement or networking experience is preferred
What you can expect from us Were an entrepreneurial, inclusive culture. We succeed togetheracross the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. Well offer you a competitive salary and benefits package.
With us, youll develop your strengths and enjoy a career full of varied experiences. We cant wait to see where your ambitions take you at JLL.
Apply today
**What you can expect from us**
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We cant wait to see where your ambitions take you at JLL. Apply today
***JLL Privacy Notice***
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete