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    Senior Business Analyst - Salt Lake City, United States - NICE

    NICE
    NICE Salt Lake City, United States

    3 days ago

    Default job background
    Description
    Location:

    Salt Lake City, UT (office based, hybrid work schedule)


    The Senior Business Analyst will operate in the realm of data science/analysis and serve as subject matter experts on the application of statistics and machine learning into business operations.


    This role will conduct research and analysis to identify business insights that seek to improve the Customer Experience and overall business efficiencies (productivity, cost, value).


    In this role you will be analyzing data and partnering with cross functional teams to identify objectives, opportunities, and make business recommendations.

    Your work will be both analytical and experimental in nature and include prototyping of new analysis, investigating data, evaluating performance, and summarizing your findings back to key leaders for action.

    You are expected to be a versatile individual with strong relational database and core BI skills. Business ownership related to the Services Delivery and Support organizations

    Responsibilities

    :

    Research, design, and develop data analysis leveraging new and existing tools

    Manipulate and analyze complex, high-volume, high-dimensionality data from varying sources

    Explore high-level, undefined ideas and business problems using structured and unstructured data

    Drive the collection of new data and the refinement of existing data sources

    Provide business improvement recommendations through careful consideration of business value and data analysis

    Analyze, report, and present on findings and behavioral trends

    Spur future product, process, and support innovation

    Investigate AI opportunities to enhance the customer experience, reduce manual work, and/or automate remedial tasks

    Requirements

    :

    Degree in data science, computer science, or related fields (or relative equivalent, 3+ years of data science work experience). Advanced knowledge of statistics

    Experience with data analysis tools and capabilities; strong analytical skills

    Experience in researching and implementing algorithms using R, Python, Scala, Java or others


    Experience in data management & modeling, developing dashboards and reports for target set of metrics; inclusive of calculated fields and dynamic dashboards using Industry grade BI Tools like PowerBI, Tableau, Domo, etc.

    4 or more years of experience in working with business teams to understand objectives, requirements

    Strong verbal and written communication skills, listening skills, and effective presentation skills

    Ability to work cross functionally and communicate to all levels of the business

    Fluent English - a must

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