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    Service Center Representative - San Diego, United States - Rose International

    Rose International
    Rose International San Diego, United States

    3 weeks ago

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    Description

    Date Posted: 05/20/2024

    Hiring Organization: Rose International

    Position Number:

    Job Title: Service Center Representative

    Job Location: San Diego, CA, USA, 92108

    Work Model: Onsite

    Shift: 8-5 M-F

    Employment Type: Temporary

    Estimated Duration (In months): 8

    Min Hourly Rate ($): 23.00

    Max Hourly Rate ($): 24.50

    Must Have Skills/Attributes: Accounting, Data Entry, Typing



    Job Description



    **Only those lawfully authorized to work in the designated country associated with the position will be considered. **



    **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements. **



    ***Only qualified Service Center Representative candidates located in the San Diego, CA area will be considered due to the position requiring an onsite presence***

    The overall objective of this position is to perform the account maintenance, billing, reconciliation, reporting and/or customer service related activities. Duties could include one or more of the following: performing database maintenance and research tasks to support the contracts administration, cash control operations and assignment of medical record numbers, to generate and distribute contracts and member I.D. cards, to provide facilities support and to enter documents into the workflow imaging system.

    REQUIRED EDUCATION:

    • High School Diploma or GED

    QUALIFICATIONS:

    • Minimum of 2 years experience in accounting, finance or related field preferred

    • Proficiency in math, data entry, typing, spelling and grammar, for which tests are required

    • Demonstrated ability to work in a team-based environment

    • Successful customer service track record

    • Ability to diagnose, analyze and solve a variety of quantitative and qualitative problems

    • Ability to communicate clearly and professionally

    • Computer experience preferably in a PC windows based environment

    • Willing to learn new tasks and adapt to new business requirements

    • Excellent conflict resolution and decision making capabilities

    • Ability to work productively at multiple tasks

    • Ability to adapt to change and be flexible in shifting priorities

    ACCOUNTABILITIES:

    • Identifying, researching and reconciling billing payments amounts to ensure accurate eligibility determination, payment, revenue and membership records

    • Setting up and maintaining member data including but not limited to processing enrollments, corrections, retroactivity adjustments and terminations

    • Supporting eligibility inquiries

    • Ensuring bills are correct and mailed timely

    • Interacting with purchaser benefit administrators to answer questions and explain Health Plan policy and contractual provisions related to membership and billing. Resolving related problems

    • Assisting Health Plan purchaser contacts and sales and service representatives in the sales process and the analysis and resolution of problems related to membership accounting

    • Resolving payment discrepancies and delinquencies

    • Identifying, coding, batching, scanning and indexing documents for imaging

    • Providing office services support including but not limited to picking up, sorting and delivering mail, filing and retrieving documents, ordering and distributing office supplies, performing miscellaneous facilities maintenance tasks and providing photocopying and copier maintenance

    • Working with internal and external customers and vendors to resolve any issues related to support services activities

    • Collecting and monitoring productivity and customer service quality measures

    • Participating team-based projects and contributing to customer service and operations improvements initiatives

    • Assisting with training as required

    • Facilitating communications across all lines of business and with other Client departments

    • Participating in purchasers performance evaluations and performance target setting activities

    • Perform other duties as they are assigned

    Location: No Remote Options: In office during training with eventual option to work remote



    Benefits:

    For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.



    California Pay Equity:

    For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

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