- Outcomes - own your team's SLAs and KPIs and iterate to great business outcomes. You favor speed. Regularly report on progress and make proactive business cases to improve the situation.
- People - you are an effective manager. You are able to provide your employees leverage through your interactions. You coach people to grow and achieve their aspirations, including developing them professionally within and beyond the role of Localization Engineer.
- Processes - you are constantly evolving our localization engineering processes to bring a competitive advantage to Lilt. You ensure the feedback loop from customer to engineering team is short and impactful.
- Impact - you collaborate with employees across the company to be the point-of-contact for your team. You present the localization engineering team vision effectively in front of the organization and customers. You lead your team to handle the localization engineering queue in a timely fashion.
- At least 3+ years of experience in a support, customer or localization-engineering management role at a language services company.
- At least 5+ years of total experience.
- Technical experience in:
- TMS system administration
- Integrating to CMS systems for multilingual content workflows
- CAT tool functionality
- Experience with the Okapi framework
- Proven ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive.
- Experience in delivering customer-focused solutions.
- Experience working with a complex services-oriented solution.
- A passion for technical and solution-based problem solving.
- Analytical approach to intelligence gathering, and project planning.
- Outstanding verbal and written communication skills; ability to interact easily with end users and technical administrators.
- Keen attention to detail and adherence to deadlines.
- Deeply curiousthis person is not afraid to ask hard questions.
- Strong desire to learn in a rapidly growing and dynamic startup environment.
- Self-motivated and inspired by a results-driven environment.
- Compensation: At market salary, meaningful equity, 401(k) matching, and flexible time off plus company holidays
- Medical Benefits: Employees receive coverage of medical, dental, and vision insurance, plus FSA/DFSA, HSA, and Commuter benefits. In addition, LILT pays for basic life insurance, short-term disability, and long-term disability
- Paid parental leave is provided after 6 months.
- Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle
-
Customer Support Engineer
1 day ago
Barco Indianapolis, United StatesLocation: · Noida, IN · **Purpose of the job:** · Provide technical support to ensure customer satisfaction and improve process through feedback to Product Group and Management as required. Performs product demonstrations and assists in tradeshows in order to contribute to the ...
-
Customer-Focused Data Engineer
1 week ago
E-gineering Indianapolis, United StatesPosition Type: W-2 or Contract (1099 direct; no Corp-to-Corp) · Location: Indianapolis, IN · E-gineering seeks a customer-centric Data Engineer to join our team. As consultants, we often play a key role in bridging the gap between technical solutions and customer needs. You wil ...
-
Motorsport Customer Application Engineer
5 days ago
Bosch USA Farmington, United StatesCompany Description · At Bosch · Innovation has been a thriving tradition for over 130 years. As a leading technology and services supplier, we seize global opportunities to drive meaningful development. Across the world, thousands of Bosch associates continuously strive to creat ...
-
Technical Account Manager
1 week ago
Plotly Indianapolis, United StatesThe data science community is diverse in skill sets, objectives, and preferences for tools and workflows. Through our innovative visualization tools and software, we enable the creation, analysis and sharing of data-driven insights across the globe. · As a member of Plotly's Cus ...
-
Sps programmer
2 weeks ago
Matrix Dynamics Glen Allen, MO, United States FreelanceWE ARE LOOKING FOR YOU AS A · PLC PROGRAMMER M/F/D IN THE FIELD OF SPECIAL MACHINE CONSTRUCTION, AUTOMATION TECHNOLOGY IN GLEN ALLEN, MO · JOB RESPONSIBILITIES · - Development of software programs for PLC controls in special machine construction · - Creation of process visualizat ...
-
Mechanical Project Team Leader
4 days ago
Johnson Controls International West Indianapolis, United States contractWhat you will do · Under general supervision, responsible for the overall execution and performance of mechanical retrofit projects. Responsible for following consistent and repeatable project management standardized procedures and processes, and achieving financial results on a ...
-
Tool and Die Designer
1 week ago
Aegis Worldwide Indianapolis, United StatesA family-owned business that provides custom engineering design for tools an dies and custom machines, and custom stamping and machining services, is actively seeking a Tool & Die Design Engineer who is passionate about the art of crafting top-tier products for a variety of ind ...
-
Tool and Die Maker
1 week ago
Aegis Worldwide Indianapolis, United StatesA family-owned business that provides custom engineering design for tools an dies and custom machines, and custom stamping and machining services, is actively seeking a Tool & Die Maker who is passionate about the art of crafting top-tier products for a variety of industries (aut ...
-
Tooling and Die Project Manager
3 days ago
Aegis Worldwide Indianapolis, United StatesA family-owned business that provides custom engineering design for tools an dies and custom machines, and custom stamping and machining services, is actively seeking a Tooling & Die Project Manager who is passionate about the art of crafting top-tier products for a variety of ...
-
Model-Based Systems Engineer
1 week ago
Prodigy Resources Indianapolis, United StatesSenior Model-Based Systems Engineer · Location: Indianapolis, IN 46240 · Details: · A Senior Model-Based Systems Engineering (MBSE) position is currently available at our client in Indianapolis, IN. As a Senior Model-Based Systems Engineer, you will play a pivotal role in deli ...
-
Senior Model-Based Systems Engineer
1 week ago
Belcan Corporation Indianapolis, United StatesA Senior Model-Based Systems Engineering (MBSE) position in Indianapolis, IN is currently available at Belcan. As a Senior Model-Based Systems Engineer, you will deliver new capabilities to meet our customers' growing MBSE needs across the Digital Engineering value chain. You wil ...
-
HVAC Sales Engineer
2 weeks ago
ElitAire Indianapolis, United StatesJob Opportunity: HVAC Sales Engineer with ElitAire – Indianapolis, Indiana · Do you have a hunter's mentality with the drive to sell? Are you a self-driven multi-tasker with the ability to grow a territory of your own? Do you have Commercial HVAC experience or knowledge? If so, ...
-
Automation Controls Engineer
1 week ago
Aegis Worldwide Indianapolis, United StatesA family-owned business that designs custom tooling, machinery, and automation systems for some of the world's largest companies, is actively seeking an Automation Controls Engineer who is passionate about the art of crafting top-tier products for a variety of industries (autom ...
-
HVAC Sales Engineer
1 week ago
ElitAire Indianapolis, United StatesJob Opportunity: HVAC Sales Engineer with ElitAire – Indianapolis, Indiana · Do you have a hunter's mentality with the drive to sell? Are you a self-driven multi-tasker with the ability to grow a territory of your own? Do you have Commercial HVAC experience or knowledge? If so, ...
-
Solutions Architect
6 days ago
Cornerstone Controls Indianapolis, United StatesPosition Description: · This position is responsible for architecting solutions to satisfy business leads and subsequently the development of estimates and proposals of materials and services for the Process Systems and Solutions (PSS) and Reliability Services (RS) business divis ...
-
Tooling and Die Manager
1 day ago
Aegis Worldwide Indianapolis, United StatesA family-owned business that provides custom engineering design for tools an dies and custom machines, and custom stamping and machining services, is actively seeking a Tooling & Die Project Manager who is passionate about the art of crafting top-tier products for a variety of in ...
-
Instrumentation Engineer
1 week ago
Aerodyn Engineering, Inc. Indianapolis, United StatesJob Overview: · We are seeking a highly skilled and motivated Instrumentation Engineer to join our team. As an Instrumentation Engineer, you will be responsible for manufacturing, technical knowledge, customer communication, and management of project completion for various proje ...
-
Sales Engineer
1 week ago
Activ8 Recruitment & Solutions Indianapolis, United StatesAn international manufacturing corporation located in the Indianapolis, IN area is seeking a Sales Engineer to perform a range of tasks in support of their sales and engineering teams. This role involves traveling to various client sites within the assigned area designated by the ...
-
Commissioning Engineer
1 week ago
Sungrow Power Supply Co., Ltd. Indianapolis, United StatesThe Company: · Sungrow is a global leader in technology, research and development specializing in PV inverter system solution and energy storage equipment for residential, commercial, and utility-scale PV and Energy Storage applications. Founded in 1997 by Professor Cao Renxian; ...
-
Controls Systems Engineer
1 week ago
Belcan Corporation Indianapolis, United StatesA Controls Systems Engineer job in Indianapolis, IN 46241 is currently available at Belcan. This is a direct, full-time position with benefits. To be considered for this role, you will need a bachelor's degree and a minimum 3 years of relevant aircraft or marine platform gas turb ...
Manager, Customer Engineering - Indianapolis, United States - Lilt
Description
LILT is the leading AI solution for enterprise translations. Our stack made up of our Contextual AI Engine, Connector APIs, and Human Adaptive Feedback enable global organizations to adopt a true AI translation strategy, focusing on business outcomes instead of outputs. With LILT, innovative, category-defining organizations like Intel, ASICS, WalkMe, and Canva are using AI technology to deliver multilingual, digital customer experiences at scale.
As a result, LILT's AI technology foundation is similar to ChatGPT and Google Translate, before our patented Contextual AI Engine, connector-first approach, and human-adapted feedback.
Our team is located globally in San Francisco, Indianapolis, London, and Berlin with hubs located in Washington D.C., New York City, and Boston. You can learn more about us and what it's like to work here on our Careers page
This position is based out of the Washington D.C. metro area where you will start as fully remote and then transition to hybrid once an office is opened. Moderate travel to customer sites in the region is required.
Authorization to work in the U.S. is a precondition of employment.
The Operations Team at LILT
LILT's operations team is a global workforce, operating across four continents. We are passionate about technology, localization and making information accessible to all. The Team spans program and project management, support engineering, localization engineering, and IT, working with some of the world's largest organizations.
Working in LILT's Operations Team you will have access to leading tools, collaborative teammates, and opportunities to make a real impact.
What You'll Do
We're looking for an experienced Manager of Customer Engineering who loves working with the team to solve hard problems, managing complex projects, and interacting with a variety of stakeholders. This position is for someone who has strong technical aptitude, extensive customer-facing experience, proven experience managing a team to high performance and business results, and the ability to manage multiple customers and projects.
Localization Engineers are tasked with solving technical problems related to LILT's connector stack, file filters, the Okapi Framework, and customer pre- and post-processing. You will also prepare files to assist with prospective customer quotes and support our Production teams with technology-enabled workflow and integration tools used to produce our overall deliverables.
Key Responsibilities:
Localization engineering is niche, so if your experience is technically analogous, but not exactwe will consider your application
Our founders, Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. They were amazed to learn that Google Translate wasn't used for enterprise products and services inside the company and left to start a new company to address this need - LILT.
At its core, LILT has always been a machine learning company since its incorporation on March 6, 2015. At the time, machine translation didn't meet the quality standard for enterprise translations, so LILT assembled a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services, LILT has prioritized investments in Large Language Models, believing that this foundation was imperative to the future of enterprise translation.
Benefits: