- Create and manage internal and external global customer RMA's (return material authorization) in Service Max, SharePoint and Oracle that are received via email, phone or fax. Handling invoicing and issue of credit notes
- Assist customers with pre-shipment authorizations and post shipment questions. Monitoring the delivery of inbound/outbound shipments
- Must adhere to Quality Management System procedures and team objectives The required qualifications for the job include:
- High school diploma or equivalent combination of education and experience, commercial apprenticeship or comparable
- 2 years successful direct customer service experience
- Proficiency with Microsoft Word and Excel It would be a plus if you also possess previous experience in:
- Excellent interpersonal communication skills and attention to detail
- Experience with Oracle/Service Max software applications
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Service Coordinator - Loveland, United States - Danaher Corporation
Description
Beckman Coulter Life Sciences' mission is to empower those seeking answers to life's most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, you'll help drive our vision of accelerating answers—and our commitment to excellence.
Beckman Coulter Life Sciences is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.
Do you want to work in our Global Service Center organization? Do you enjoy providing exceptional customer service? Then read on
We are seeking a talented Service Coordinator to provide best in class support to our customers, channel partners and the Global Service Team. The role will interact with customers over the phone and/or via email to identify needs and determine appropriate action. Leveraging initiative, you may provide quotes, process service orders, document customer complaints, and respond to customer service needs, including shipment, billing and warranty issues, and basic product inquiries. May provide in-house training on non-technical customer support.
This role will be responsible for:
Location: Loveland, CO (Onsite)
The hourly range for this role is $22-$25/hour . This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.
This job is also eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available here ) .
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at to request accommodation.
