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    Operations / Production Manager - Savannah, United States - Harper Special Services

    Harper Special Services
    Harper Special Services Savannah, United States

    2 weeks ago

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    Description

    Job Description

    Position Summary / Purpose

    Harper Special Services is a full-service 24-hour emergency damage restoration company that is experiencing rapid growth. We are seeking individuals who are high-energy, highly motivated, and customer service-driven to join our team in the rewarding restoration industry.

    The Operations Manager plays a crucial role in ensuring the timely and profitable delivery of all services while upholding company standards for quality and customer satisfaction. Responsibilities include managing staffing, training and development, work documentation, inventory control, equipment maintenance, record-keeping, housekeeping, and employee relations.

    The ideal candidate will contribute to maintaining market leadership by focusing on recruiting, staff development, and enhancing business processes.

    Principle Duties and Responsibilities

    • Create loyal customers by consistently exceeding their expectations in disaster restoration and cleaning services
    • Achieve company targets for client/customer satisfaction, quality ratings, COGS, direct labor costs, and cash flow
    • Ensure adequate staffing, equipment, and supplies to maintain production capacity
    • Develop strategic goals and business objectives for the Operations function
    • Hire, train, develop, and manage Operations employees
    • Oversee subcontractor requirements and evaluation process
    • Track financial and overall performance of individuals, jobs, and production departments
    • Maintain inventory of production supplies and materials
    • Schedule maintenance and repairs for production equipment and vehicles
    • Implement new technology for service delivery
    • Assign projects to Estimators and Project Coordinators
    • Manage negotiations with subcontractors and suppliers

    Additional Duties and Responsibilities

    • Conduct employee meetings
    • Support continuous improvement in operating processes
    • Network with industry executives
    • Participate in trade shows and industry events as needed

    Decision Rights and Authority

    • Manage hiring and discharge of operations personnel
    • Develop strategic goals and objectives for Operations
    • Authorize purchases within established budget
    • Evaluate and select subcontractors for company projects

    Working Relationships and Scope

    • Obtain authorization for equipment and vehicle purchases exceeding $500
    • Collaborate effectively with Sales and Marketing to align company capabilities with marketing strategies
    • Maintain strong relationships with insurance industry, trade associations, training providers, suppliers, and community contacts

    Performance Competencies

    • Integrity - Prioritizes the business's interests, earns trust, and upholds honesty
    • Oral Communication - Effective communicator in various settings
    • Written Communication - Produces clear and organized written materials
    • Team Building - Fosters a team-oriented work environment
    • Planning and Organizing - Contributes to strategic planning and coordination
    • Excellence - Sets high standards and encourages initiative
    • Coaching - Efficiently trains and develops employees
    • Adaptability - Adapts well to changing environments
    • Dependability - Reliable and responsive to management
    • Safety and Security - Ensures adherence to safety procedures
    • Technology - Efficiently utilizes technology for improved work performance

    Qualifications-Knowledge, Skills, and Abilities

    • Education and Experience - Bachelor's degree in business or equivalent experience, minimum of 5 years managing other managers, broad business expertise
    • Financial Reports and Documents - Interprets financial reports and translates results into actionable strategies
    • Constructive Confrontation - Handles conflicts constructively and provides effective feedback
    • Strategic Skills - Contributes to strategic planning and identifies opportunities
    • Mathematical Skills - Adept at translating data into planning and cost assessment
    • Computer Skills - Proficient in MS Office and related software
    • Certificates, Licenses, and Registrations - No specific requirements

    Physical Demands

    Requirements include activities like sitting, walking, lifting objects, and working in varying conditions.

    Working Conditions

    • Duties involve site assessments, customer meetings, project reviews, and exposure to various environmental conditions
    • Typical work environment has quiet noise levels
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