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    Customer Service Engineer - Nederland, United States - CSI

    CSI
    CSI Nederland, United States

    1 week ago

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    Description

    ** Customer Service Engineer**

    Raamsdonksveer, Nederland

    Customer Service Engineer

    Customer Service Engineer In de functie van Customer Service Engineer ben je de schakel tussen de klant, Customer Service Manager en CSi. Je bent het contact en de informatiebron voor onze internationale klanten. Je behandelt zowel technische als commercile vraagstukken, en vertaalt klantbehoeften naar passende offertes. Om dit te kunnen realiseren, dien je de exacte wensen van onze klant te achterhalen om zo de meest geschikte oplossing te bieden. Ditbinnen het complete palet aan services op het gebied van onderhoud en systeemaanpassingen. In deze functie maak je deel uit van het team dat verantwoordelijk is van aanvraag tot bestelling. Daarnaast werk je systematisch aan je eigen klantenkring en orderintake.* Je onderhoudt proactief contact met bestaande en nieuwe klanten en werkt met hen samen om bijvoorbeeld een meerjarenplanning op te stellen.

    Assistentie van de Customer Service Manager bij desk sales gerelateerde activiteiten gerelateerd aan en het maken van offertes.

    Beoordelen van vragen en bestellingen van klanten op commercile en technische haalbaarheid.

    Je adviseert over producten, diensten en alternatieve mogelijkheden.

    Per aanvraag stel je een biedstrategie op. Je verzamelt je informatie door relevante technische specialisten te betrekken.

    Je maakt offertes, bespreekt de inhoud van voorstellen en onderhandelt met de klant. Vervolgens draag je de order over aan de afdeling Technical Support voor uitvoering. Indien nodig geef je ondersteuning tijdens uitvoering van de order.



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