- Associates Degree or equivalent work experience
- 10+ years of experience in mechanical equipment aftermarket customer support
- Experience managing a small workforce and working on a team to manage shared resources
- Strong Mechanical Aptitude
- Excellent Customer Service skills
- Excellent Oral, Written Communications and Organizational skills
- Strong Microsoft Office skills Outlook, Word and Excel
- Experience working with CRM and ERP programs
- Travel Requirement: Varied potential, a minimum of two (2) trips to a selected territory a year, one (1) week in length. Up to 25% total travel possible.
- Demonstrated ability to successfully grow after-market sales.
- Ability to work autonomously, outstanding verbal/written communication, detail orientated, problem solver, customer service mentality, friendly. Must enjoy spending minimum of 4 hours per day on the phone.
- Customer-initiated inquires through phone or e-mail contact.
- Aftermarket team initiated sales through a yearly contact program.
- Advertising campaigns, through e-mail or physical mailings.
- Profitably grow the aftermarket spare parts business through direct interface with end-user customers and representatives.
- Develop and maintain a business plan for sales revenue and profit margins. Report sales results monthly.
- Manage the Aftermarket Sales Group to ensure timely response to customers and that sales targets are met.
- Build customer relationships in a professional manner through solution-oriented communications.
- Learn the ERP and how to navigate information into the CRM to set up customer profiles.
- Prepare customer profile to keep track of prior communication, quotes, etc.
- Contact current customers on a regular timed basis.
- Visit top customers. Target minimum 2 territories a year to travel and perform site visits.
- Coordinate with the Marketing team to develop/execute promotional programs
- ???????Maintain an aftermarket brochure with assistance from the Marketing Manager
- Develop advertising campaigns through e-mail and physical mailings.???????
- Annual Maintenance
- Predictive Mailings based on years installed/hours run.
- Qualify and develop leads.
- Prepare cost/price sheets for all parts within each product group. Update annually.
- Speed up inquiry-to-quote time frame. Strive for a 24 hour turnaround on quotes.
- Build relationships with field service and RSMs to identify part sales leads.
- Prepare proposals for prospective customers during qualification process.
- Close quoted business through regular follow-up and price and T/C negotiations.
- Understand reasons for lost business and record in the CRM.
- Coordinate with accounting group to ensure timely invoicing to customers.
- Prepare installation and reference lists for each product and update on a regular basis.
- Working with the Supply Chain Manager, make stocking parts recommendations based on historical or forecasted usage, accounting for typical lead time for factory direct supply as well.
- Responsible for parts inventory organization.
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Aftermarket Sales Manager - Gurnee, United States - Hunter Crown, LLC
Description
Aftermarket Sales Manager Gurnee, IL (between CHI & MIL)$90k DOE + performance-based bonus
Full Benefit Package
Qualifications:
OUR CLIENT provides mechanical equipment for liquid/solid separation to the municipal, industrial, and agricultural markets in the United States and its territories, as well as Canada. The Aftermarket division is responsible for providing support for the installed equipment, including both replacement parts and service, and equipment upgrades and improvements. The Aftermarket Sales Manager would be responsible for growing this department into a consistent revenue-generating division.
Reports To:
National Sales Manager
Job Description:
The position requires a self-starter capable of working with both outside customers and inside team members to generate sales. Sales are expected to be accomplished through a number of avenues, to include:
