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Bilingual Spanish High Volume Contact Center Specialist - Atlanta, United States - Global Payments
Description
Bilingual Spanish High Volume Contact Center Specialist page is loadedBilingual Spanish High Volume Contact Center Specialist
Apply
remote type
Remote
locations
Atlanta, Georgia, USA
Hollywood, Florida, USA
Pompano, Florida, USA
Florida - Remote
Spring Hill, Florida, USA
time type
Full time
posted on
Posted Yesterday
job requisition id
R
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.
Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.
We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.
Join our dynamic team and make your mark on the payments technology landscape of tomorrow.Summary of This Role
Investigates potential credit card fraud cases based on information received from the fraud detection system. Analyzes several aspects of account history, to include payment and transaction history. Contacts customers to obtain additional information regarding fraudulent charges. Maintains accurate and complete documentation of all information necessary for the investigation.
Pursuant to requirements set forth in CO Equal Pay for Equal Work Act, the compensation for this position is $15 p/hour.
Non-exempt: Use hourly pay range listedMaximum pay is $15 p/hr
What Part Will You Play?
Responds to 25 or more account inquiries per hour providing the merchants and cardholders of 5 or more assigned clients with standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues.
Assists with the completion of the lost stolen report, such as block and transfer of compromised accounts to prevent further losses and fraudulent activity.
Builds the credit card replacement orders and completes shipping materials.Begins to build knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations and analytic techniques, and the expertise of more experienced fraud analysts.
What Are We Looking For in This Role?Minimum Qualifications
High School Diploma or Equivalent
Must Have one full year of recent contact center and or work from home contact center experience in the last 18 months.
The pay for this role is $15.00 per hour plus a 5% language differential once you begin taking Spanish calls.
This will get you to a total of $15.75 per hour. This is an entry level role and the pay is non-negotiable.You must be flexible and open to work schedules that are mid shift to late shifts that include working the weekends as part of you weekly schedule.
Once you have applied you will complete a On Demand digital interview. The Recruiter will review and then reach out to you for final phone interview.Remote office internet connection via DSL or Cable Modem with a minimum speed of
This role requires you to be on camera at all times.
This role is not bonus eligible.
This is a US only based role.
#Li- Remote
Preferred Qualifications
previous work experience in a fraud related field.
What Are Our Desired Skills and Capabilities?
Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice.
Has little or no role in the decision-making.Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.
If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact .
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Interested in learning more about Global Payments and Our Family of Brands?
Global Payments Inc
(NYSE:
GPN) is a leading pure play payments technology company delivering innovative software and services to our customers globally.
Our technologies, services and employee expertise enable us to provide a broad range of solutions that allow our customers to operate their businesses more efficiently across a variety of channels around the world.
Headquartered in Georgia with nearly 24,000 employees worldwide, Global Payments is a member of the S&P 500 with worldwide reach spanning over 100 countries throughout North America, Europe, Asia Pacific and Latin America.
For more information, visitand follow Global Payments on Twitter (@globalpayinc), LinkedIn and Facebook.
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