- Manage and monitor the performance of service and repair projects within the assigned customer accounts.
- Assist the Account Manager in defining the technical requirements for proper HVAC & R equipment service and repair.Must follow through and monitor performance of the service staff in meeting these technical requirements.
- Provide assistance, guidance, and training to subordinate personnel (Lead Service Technicians, Service Technicians, and Apprentices) in performing their respective assignments.
- Provide assistance/guidance to interdepartmental personnel (Dispatchers, Purchasing Agents, Administrative/Clerical Assistants) in performing their respective assignments.
- Ensure adherence to company/management policies and procedures.
- Cooperate in the management/maintenance of good customer and employee relations.
- Cooperate in the management/maintenance of proper and accurate documentation.
- Ensure personal accessibility to customers and employees.
- Provide assistance/support to Account Managers in management of new and existing accounts.
- Cooperate in the monitoring of employee performance and recommendation of personnel dismissal, reassignment, promotion, and/or additional staffing requirements.
- Participate in the twenty-four hour on-call weekly rotation, as directed by the Vice President.
- Provide technical assistance to the administrative assistant to ensure the most effective and efficient distribution of manpower.
- Provide customer repair/ replacement estimates in a timely professional manner.
- Complete EMCOR's required LMS classes.
- Be responsible for refrigerant inventory of technician's refrigerant usage.
- Complete the service manager goals that are distributed each year.
- Working hours 7:30 a.m. to 4:30 p.m. (Additional hours as necessary).
- Minimum of a high school diploma.
- Must possess valid driver's license and proof of insurability.
- Minimum seven (7) years' experience in HVAC and Refrigeration.
- Satisfactory completion of industry aptitude test.
- EPA refrigeration certification (Universal).
- Good verbal and written communication skills.
- Team leader and team player.
- Professional appearance.
- Outstanding customer relations and satisfaction.
- Outstanding employee relations and satisfaction.
- Well-managed and maintained account base, with targeted, or better; profitability.
- Well managed and maintained documents and records.
- Consistency in operations and procedures.
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Service Manager- Lexington, KY - Berea, United States - Emcor Inc
Description
DeBra-Kuempel Inc. is a wholly owned subsidiary of EMCOR Group, Inc.EMCOR is the world's leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance.DeBra-Kuempel combines the expertise of two of the tri-state's oldest and most innovative companies, providing mechanical and electrical services to Cincinnati, Dayton, Columbus, Evansville, Lexington, Louisville, and the surrounding areas.
ESSENTIAL DUTIES AND RESPONSIBILITIES
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
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