Assistant General Resort Manager - Santa Claus, United States - Island Hospitality Management

Description

Job Description

Our Assistant General Resort Manager is responsible for assisting the GM with the operational and continued profitability of the resort and serves as the day-to-day point of contact for guests. They are in charge of everything from administrative activities, marketing, property maintenance, budgeting, and most importantly guest relations.

This position may require flexible scheduling availability.

Job Requirements:

• Coordinate team member selection and development and ensure team members comply with appropriate policies and procedures
• Ensure guests receive the highest levels of customer service consistent with Island's Customer Service Philosophy
• Handle and resolve guest complaints, inquiries, and issues in a timely and professional manner, communicating through a variety of means
• Monitor, code, and approve all invoices for operating expenses and sales-related costs
• Maintain petty cash and activity accounts
• Handle and report emergencies that may arise on site, insuring adherence to standard operating procedures
• Oversee and account for balancing of RV income nightly.
• Signs off on bank deposits and forwards RV income report on a nightly basis
• Assist the above property management and/or marketing specialists with developing a marketing strategy and maintaining effective advertising to attract prospective guests to the resort
• Assist the above property management with the preparation of the annual operating budget by providing accurate data to assist in capital expenditure and expansion budget needs
• Review monthly property accounting reports and compile reports, as required
• Prepare a monthly explanation of P&L variances

Job Qualifications:

• Highly motivated team player with strong initiative and desire for achievement
• 2 years of property management/resort experience is preferred
• General knowledge of maintenance
• Thorough knowledge of federal, state, and local laws pertaining to fair housing and employment law
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Basic computer proficiency, including email, the internet, and Microsoft Office

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

Training:

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Team Member Wellness Program: How We Thank You For All You Bring To The Team

Rewarding Benefits Package:

• Healthcare including Medical, Dental, and Vision Insurance
• HSA & FSA plans available
• Dependent care FSA
• Identity Theft Protection Insurance Commuter benefits including transit & parking
• Pet Insurance
• PTO and Payroll Incentives for Annual Wellness Exams
• Employee Assistance Program
• Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
• Paid Sick and Vacation Time
• Family Leave
• 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution

Rewarding Hard Work:

• Incentive based bonus program
• Free room nights at our properties and employee discounts within your brand
• Discounts for friends and family within your brand
• Team Member of the Month, Quarter, and Year recognition and bonus
• Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
• Career Growth through our in-house training program with a path personalized to your desired goals
• Referral bonus program to ANY of our locations

Equal Opportunity Employer

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.