- Oversee expenses, including labor costs, inventory, and fleet.
- Ensure the team follows best practices in managing inventories for all trades, including proper consumption of inventory, safeguarding of all parts / materials, and overall inventory control of all company assets.
- Coordinate with other departments to ensure appropriate job objectives are met effectively and completely.
- Conduct incident investigations and implement corrective actions when necessary.
- Evaluate work and personnel schedules to ensure customers' needs are covered, technicians are not overburdened, and to achieve maximum growth potential.
- Evaluate work and personal schedules to maximize efficiency in achieving profit margins and customer satisfaction objectives.
- Maintain compliance of licensing, codes, and permits.
- Manage and develop service staff to include recruiting, hiring, performance management, discipline, and termination.
- Manage to performance metrics scorecard.
- Provide feedback, coaching, and ongoing technical and communication training to increase performance.
- Conduct weekly meetings and direct work assignments to maximize production.
- Assist dispatch in ensuring the appropriate technician for the type of service, and ensure accurate dispatch, arrival, and completion times.
- Manage to performance metric scorecard.
- Review customer satisfaction/issues daily and resolve any issues same day
- 5+ years in prior managerial role
- Demonstrated core leadership skills
- Ability to motivate and encourage others
- Strong communication skills
- Financial understanding
- Reliable and self-motivated
- Excellent customer service skills with the desire to exceed customer expectations.
- Proficient using Microsoft Office, Excel, PowerPoint, and Outlook
- Ability to create/direct sound business strategy and adhere to plan
- Ability to confront issues head on with tact and diplomacy
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Operations Manager
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CLEAR (clearme) Portland, United States Full timeAbout CLEAR: · Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 22+ million passionate members and hundreds of part ...
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FREEDOM CARE , LLC Portland, United StatesStarted in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We're the largest consumer-directed home care ...
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WebSphere Operational Decision Management
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Point32Health, Inc. Portland, United States Full timeWho We Are · Point32Health is a leading health and wellbeing organization, delivering an ever-better personalized health care experience to everyone in our communities. At Point32Health, we are building on the quality, nonprofit heritage of our founding organizations, Tufts Healt ...
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Operations Manager - Portland, United States - Oregon Generators
Description
Job Description
Job DescriptionOperations Manager
A Residential Electrical service company is currently looking for an Operations Manager to play an integral part in the company's growth and success Qualified candidates will be a thoughtful leader, confident decision-maker and passionate about helping our people develop while ensuring we are exceeding our client's expectation.
Pay: $120-125K/yr + Bonuses
Benefits: Medical, Dental, Vision insurance, 1 hour of sick time per 40 hours worked, Paid holidays, 1 week vacation, 401(k) w/ match up to 4%
Duties & Responsibilities:
Requirements: