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    Operations Manager - Portland, United States - Oregon Generators

    Oregon Generators
    Oregon Generators Portland, United States

    4 weeks ago

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    Description

    Job Description

    Job Description

    Operations Manager

    A Residential Electrical service company is currently looking for an Operations Manager to play an integral part in the company's growth and success Qualified candidates will be a thoughtful leader, confident decision-maker and passionate about helping our people develop while ensuring we are exceeding our client's expectation.

    Pay: $120-125K/yr + Bonuses

    Benefits: Medical, Dental, Vision insurance, 1 hour of sick time per 40 hours worked, Paid holidays, 1 week vacation, 401(k) w/ match up to 4%

    Duties & Responsibilities:

    • Oversee expenses, including labor costs, inventory, and fleet.
    • Ensure the team follows best practices in managing inventories for all trades, including proper consumption of inventory, safeguarding of all parts / materials, and overall inventory control of all company assets.
    • Coordinate with other departments to ensure appropriate job objectives are met effectively and completely.
    • Conduct incident investigations and implement corrective actions when necessary.
    • Evaluate work and personnel schedules to ensure customers' needs are covered, technicians are not overburdened, and to achieve maximum growth potential.
    • Evaluate work and personal schedules to maximize efficiency in achieving profit margins and customer satisfaction objectives.
    • Maintain compliance of licensing, codes, and permits.
    • Manage and develop service staff to include recruiting, hiring, performance management, discipline, and termination.
    • Manage to performance metrics scorecard.
    • Provide feedback, coaching, and ongoing technical and communication training to increase performance.
    • Conduct weekly meetings and direct work assignments to maximize production.
    • Assist dispatch in ensuring the appropriate technician for the type of service, and ensure accurate dispatch, arrival, and completion times.
    • Manage to performance metric scorecard.
    • Review customer satisfaction/issues daily and resolve any issues same day

    Requirements:

    • 5+ years in prior managerial role
    • Demonstrated core leadership skills
    • Ability to motivate and encourage others
    • Strong communication skills
    • Financial understanding
    • Reliable and self-motivated
    • Excellent customer service skills with the desire to exceed customer expectations.
    • Proficient using Microsoft Office, Excel, PowerPoint, and Outlook
    • Ability to create/direct sound business strategy and adhere to plan
    • Ability to confront issues head on with tact and diplomacy
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