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    Retail Operations Manager - Pittsburgh, United States - LSG Sky Chefs

    LSG Sky Chefs
    LSG Sky Chefs Pittsburgh, United States

    3 weeks ago

    Default job background
    Description
    LSG Sky Chefs, a part of LSG Group is the world's leading provider of end-to-end on-board products and services.


    Role Purpose Statement

    Internal:
    Operations and Production manager, Procurement, Human Resources, Quality and Safety Managers

    External:
    Suppliers, Local Authorities, Facility Services Companies, Customers, Government Agencies, Customs, Food and Drug Administration (FDA), Airport Operations, Truck Fueling


    Main Accountabilities


    • Strategically plan, organize, and manage a department with regards to daily hours, schedules, productivity, quality and safety.
    • Responsible for department costs to budget through effective manpower planning, scheduling and overtime usage
    • Ensure compliance with customer specifications, quality standards, Food and Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP), safety, health, environmental and other regulations
    • Ensure on-time and accurate production in the preparation of food/equipment and catering of flights
    • Investigate customer quality issues, develop and implement corrective actions
    • Maintain an ongoing, positive and pro-active relationship with all internal and external customers
    • Attend the daily operations briefing
    • Ensure par levels of customer inventory and customer specific goods
    • Provide data for the development of an annual business plan and budgeting for the department
    • Ensure optimal deployment of human, technical and material resources in the department
    • Initiate and control continuous optimization of processes
    Leadership


    • Ensure that the area of responsibility is properly organized, staffed and directed
    • Guide, motivate and develop the subordinate employees within the Human Resources Policy
    • Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
    • Make the company's values and management principles live in the department(s)
    • Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
    • Participate and support company sponsored initiatives such as Global Quality Standard (GQS), HACCP, Lean Manufacturing, Employee Safety

    Knowledge, Skills and Experience


    • Bachelor's degree or equivalent experience required
    • In addition, three to five years of directly related experience required in a management role
    • Experience in using and managing Variable Production Systems and schedules
    • Strong presentation, communication, training and interpersonal skills
    • Proven success in improving work processes and leading change in a complex, fast environment
    • Excellent analytical and conceptual skills
    • Demonstrable record of understanding and meeting customer expectations
    • Proven track record of understanding the drivers of product and labor cost variances
    • Good knowledge of Microsoft Office and Windows-based computer application
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