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    Cisco Device Engineer - Santa Clara, United States - Indus Valley

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    Description
    Title: Cisco Device Engineer (VOICE)
    Position type: 6 months+ Contract
    Location: Hybrid 3 days onsite in either Sunrise, FL or Phoenix, AZ


    Key Responsibilities
    • Performs core technical aspects to supports infrastructure implementations, deployments and technologies related to Cisco Cloud Collaboration Technologies
    • Responsibilities include: Problem management, Incident management, and Change Management
    • Creates accurate project specifications
    • Drive proof of concepts to test new capabilities and technologies
    • Management and coordination of vendor and third-party escalation support
    • Provide technical input to create, maintain and implement content and standards
    • Familiarity with end to end design solutions to include integration, installation, implementation, troubleshooting and maintenance experiences.
    • Works on prioritized/assigned features for ongoing sprints
    • Proficient with Voice, Video and WebEx technologies
    Education & Experience
    • Up to 4 years of experience with voice video and Cisco Webex platform on and off premise
    • Experience with a Cisco Cloud Collaboration tools and VoIP Protocols
    • Bachelor's Degree in computer science, computer engineering, or equivalent work experience
    • Microsoft Teams experience is a plus
    Knowledge/Skills
    Specific technical knowledge in the following areas:
    • Cisco Cloud Collaboration Technologies:
    • Hybrid Calendar
    • WebEx App formerly known as " WebEx Teams "
    • Video Conferencing (Cisco TelePresence)
    • Room OS 11
    • Cloud Calling
    • Control Hub Administration
    • Site Service Administration
    • Jabber
    • VoIP Protocols such as SIP, MGCP and SCCP
    • Video Devices i.e., Cisco Room Series Room OS11, Desk Pro
    • Microsoft Exchange / Active Directory / Outlook/ Teams
    • Analytical skills and technical knowledge to take on service problems of moderate to high complexity
    • Able to decipher VoIP, Video and Webex topologies
    • Scripting and automation are a plus


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