Cisco Device Engineer - Santa Clara, United States - Indus Valley

Description

Title:
Cisco Device Engineer (VOICE)

Position type: 6 months+ Contract

Location:
Hybrid 3 days onsite in either Sunrise, FL or Phoenix, AZ

Key Responsibilities

Performs core technical aspects to supports infrastructure implementations, deployments and technologies related to Cisco Cloud Collaboration Technologies

Responsibilities include:
Problem management, Incident management, and Change Management
Creates accurate project specifications
Drive proof of concepts to test new capabilities and technologies
Management and coordination of vendor and third-party escalation support
Provide technical input to create, maintain and implement content and standards
Familiarity with end to end design solutions to include integration, installation, implementation, troubleshooting and maintenance experiences.
Works on prioritized/assigned features for ongoing sprints
Proficient with Voice, Video and WebEx technologies
Education & Experience

Up to 4 years of experience with voice video and Cisco Webex platform on and off premise
Experience with a Cisco Cloud Collaboration tools and VoIP Protocols
Bachelor's Degree in computer science, computer engineering, or equivalent work experience
Microsoft Teams experience is a plus
Knowledge/Skills
Specific technical knowledge in the following areas:


Cisco Cloud Collaboration Technologies:
Hybrid Calendar
WebEx App formerly known as " WebEx Teams "
Video Conferencing (Cisco TelePresence)
Room OS 11
Cloud Calling
Control Hub Administration
Site Service Administration
Jabber
VoIP Protocols such as SIP, MGCP and SCCP
Video Devices i.e., Cisco Room Series Room OS11, Desk Pro
Microsoft Exchange / Active Directory / Outlook/ Teams
Analytical skills and technical knowledge to take on service problems of moderate to high complexity
Able to decipher VoIP, Video and Webex topologies
Scripting and automation are a plus

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