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    Customer Service Representative - Denver, United States - K & G Petroleum Llc Defunct

    K & G Petroleum Llc Defunct
    K & G Petroleum Llc Defunct Denver, United States

    5 hours ago

    Default job background
    Description
    Job Details

    Job Location
    Store #501; 4880 Federal Blvd - Denver, CO

    Position Type
    Full-Time/Part-Time

    Education Level
    High School

    Salary Range
    $ $18.00

    Travel Percentage
    None

    Job Shift
    Any

    Job Category
    Customer Service

    Description

    Job Title: Customer Service Representative

    Department: Operations

    Hiring Range: $17-$18/hr. depending on store location, merit, and employee experience (may be eligible for pay increase after 90-day probationary period)

    FLSA: Non-exempt (eligible for overtime)

    DOL Status: Full-time and part-time available

    Reports to: Store Manager

    Position Summary:

    The Customer Service Representative (CSR) is responsible for ensuring safety, profitability, and providing excellent customer service. This is an hourly, non-exempt position that reports to the Store Manager on the maintenance and operation of the company-owned retail facility. If you enjoy working in a fast-paced, team-oriented environment, this is the job for you

    Job Requirements, Functions, and Responsibilities:
    • Provide exemplary, courteous customer service and handle complaints quickly and tactfully
    • Utilize suggestive selling techniques to drive sales while maintaining excellent customer rapport
    • Process all sales on cash register properly and accurately, handle cash and other forms of payment; follow cash handling procedures to prevent loss
    • Perform multi-function operation of POS (cash register) and other equipment and machines as outlined below
    • Perform cleaning duties necessary to maintain site cleanliness inside and out; basic upkeep and/or cleaning of all equipment in the site
    • Maintain proper inventory levels and shift closeouts
    • Perform duties with minimal supervision, may be required to work irregular work hours
    • Notify store management of any observed dishonesty by customers, vendors, or other store employees; follows vendor check-in procedures as well as company policy for confronting shoplifters
    • Complete or attend all required employee orientation, training, and/or meetings
    Physical Requirements:
    • Ability to stand and/or walk for an entire shift
    • Ability to lift and/or carry up to 60 lbs. from ground to waist level as needed (to replenish fountain syrups, stock/maintain inventory, etc.)
    • Ability to lift and/or carry up to 30 lbs. from ground to overhead up to 30 minutes of shift (with appropriate safety equipment)
    • Ability to push and pull with arms up to a force of 20 lbs.
    • Ability to bend at waist with some twisting up to 1 hour of shift
    • Ability to grasp, reach and manipulate objects with hands; work requires hand-eye coordination, including climbing a ladder to retrieve materials or place signage, up to 4 hours of shift
    Working Conditions:
    • Employee performs approximately 95% of duties indoors
    • Exposure to intermittent indoor cold temperature extremes when working in walk-in cooler or freezer
    • Work in small spaces at times; work independently
    • Work with minimal direction and periodic supervision
    Equipment, Tools, and Materials:
    • Employee utilizes the following electronic equipment: POS (cash register), store telephone, lottery machine, money order machine, phone card machine, EBT machine, Western Union equipment, food-preparation equipment, etc.
    • Employee utilizes the following manual equipment: cleaning supplies (e.g. rubber gloves, mop, broom, degreaser/defoamer, etc.), flat cart, hand truck, grocery basket, etc.
    • Employee handles liquids, cloth, plastic, glass, paper, rubber, and cleaning solvents
    Benefits:
    • Medical, Dental, Vision, Life Insurance, Short-term and Long-term Disability, and Teladoc (available to full-time employees)
    • 401k with company contribution
    • Vacation and Sick Pay
    • Flexible scheduling
    • Career growth
    • Full-time and part-time positions
    Qualifications

    Qualifications:
    • High School diploma or GED (preferred)
    • Experience working retail sales and customer service (preferred)
    • Work as scheduled and arrive on time
    • Communicate (orally and in writing) in English and engage in conversation
    • Perform basic arithmetic operations
    • Work both independently and part of a team as necessary
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