- Provides beverage service to casino guests in designated gaming areas.
- Provides prompt, courteous beverage refreshment service to casino guests. Presents the drink order to the bartender and writes the check properly while waiting for drinks to be made.
- Presents the drinks to the guest, presents the check to the guest, accepts payment and gives change when necessary. Maintains a clean station at all times.
- Maintains accountability for all complimentary charges and cash receipts where applicable.
- Provides a great experience for every guest, every time, through courteous interaction.
- Keeps informed of continually changing promotional beverages, events and services.
- Acts as a role model and always presents oneself as a credit to Harrah's and encourages others to do the same.
- Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
- High school diploma or GED required.
- Must be at least 21 years of age.
- Previous beverage experience preferred.
- Previous experience dealing with the public preferred.
- Must be able to present change correctly and have knowledge of guest charge procedures. Must be familiar with tray service and have knowledge of cocktail ingredients.
- Mobility and dexterity to carry and serve a tray of beverages weighing 15 pounds.
- Ability to work in a team environment and under stress as volume of business increases.
- Must have mathematical ability including the ability to add and subtract. Ability to stand and walk for periods of up to 4 hours.
- Must have excellent customer service and communications skills. Must be able to get along with co-workers and work as a team.
- Must present a well-groomed appearance.
- Must be able to maneuver to all areas of the casino.
- Must be able to constantly lift and carry up to 15 pounds. Must be able to frequently reach above and below the shoulder.
- Must be able to continuously and quickly maneuver around assigned areas for an entire shift. Must have the dexterity to grip necessary items (glasses, pens, pads, garnishments, money, etc.).
- Must be able to stoop, bend and twist when serving cocktails.
- Must be able to garnish drinks appropriately. Must be able to tolerate area containing secondary smoke. Must be able to work at a fast pace and in stressful situations.
- Must be able to read, write, speak and understand English.
- Must be able to respond to visual and aural cues.
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Description
Job DescriptionJOB SUMMARY:
Provides fast, friendly and courteous service to every customer, every time, while taking and serving cocktail orders.
ESSENTIAL JOB FUNCTIONS:
