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Port Saint Lucie

    Front Desk Agent - Port St Lucie, United States - Sandpiper Bay Resort

    Sandpiper Bay Resort
    Sandpiper Bay Resort Port St Lucie, United States

    2 weeks ago

    Default job background
    Description

    Job Type

    Full-time

    Description

    Job Description/Summary:

    To assist our guests efficiently and courteously in all Front Office related functions, while projecting high standards of service and professional hospitality at all times.

    ESSENTIAL JOB FUNCTIONS:

    • Providing information to guests about resort policies, services and amenities.
    • Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.).
    • Selling rooms to "walk-in" customers.
    • Entering/changing reservation information on the computer system.
    • Posting charges to guest accounts.
    • Processing payments from guests.
    • Making necessary corrections to guest accounts.
    • Informing housekeeping department about room status/availability.
    • Listening for and responding to guest complaints.
    • Operating resort switchboard or PBX.
    • Cleaning the front desk area.
    • Maintaining daily logs.
    • Balancing shift work and cash drawers.
    Additional Responsibilities:
    • Any other duties assigned by Supervisor
    Technical Skills
    • Computer & Software skill - proficient in OPERA Cloud, ALICE Hospitality Operations System preferred
    Salary Description

    $16/hr
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