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Wahiawā

    Service Professional - Wahiawa, United States - Rainbow Restoration

    Rainbow Restoration
    Rainbow Restoration Wahiawa, United States

    3 weeks ago

    Default job background
    Description
    Job Description

    Assist in retaining customers by fulfilling the company's obligations through the timely and effective delivery of

    restoration services.

    Primary Duties and Responsibilities


    • Effectively perform all restoration services the company offers
    (Note:
    Compensation levels will reflect the skill level of the technician. Hourly rate increases as ability to

    perform water mitigation, mold, trauma scene, and asbestos certifications are added.)


    • Communicate effectively with customers.
    • Provide interior and exterior cleaning services for vacant homes.
    • Exterior cleaning - doors, door frames/trims, light fixtures, sweep and clear debris from the
    garage/carport and lanai area.


    • Interior cleaning - Floors, wall base coverings, kitchen cabinets, ceiling fans, light fixtures, countertops, all horizontal surfaces, kitchen appliances, bathroom(s), windows, and screens.
    • Perform basic equipment maintenance.
    • Perform basic vehicle maintenance.
    • Inspect completed work.
    • Complete technician's daily log.
    • Complete Work Orders.
    • Complete appropriate restoration documentation.
    • Follow Rainbow uniform policy.
    Additional Duties and Responsibilities


    • Maintain appearance and stock of appropriate tools, materials, and supplies for company vehicles.
    • Maintain inventory of related supplies.
    Decision Rights and Authority


    • Determine the sequence of steps to be taken when delivering the company's services at the customer's
    property.

    Working Relationships and Scope


    • Maintain timely and effective communication and flow of information with Lead Technicians, Supervisors,
    or Managers.

    Performance Competencies


    • Oral Communication - Speaks clearly. Shows respect when addressing customers and superiors. Able to
    effectively respond to excited customers. Adaptable and able to think on his/her feet.


    • Written Communication - Writes clear and accurate job notes and emails. The individual is able to read
    and interpret written information. Uses appropriate vocabulary and grammar.


    • Planning and Organizing - Plans and organizes work activities considering the nature of the job at hand.
    Focuses on key priorities. Pays attention to details.


    • Technical - Is appropriately trained and/or certified and effectively performs all production work within the
    restoration division.


    • Quality - The individual demonstrates accuracy and thoroughness and monitors his/her own work to
    ensure quality.

    Qualifications - Knowledge, Skills, and Abilities


    • Education and Experience
    High school diploma (or GED).


    • Mathematical Skills
    Adequate math skills - Ability to
    #J-18808-Ljbffr


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