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    Front Office Supervisor - Virginia Beach, United States - Capital Vacations

    Capital Vacations
    Capital Vacations Virginia Beach, United States

    3 weeks ago

    Default job background
    Description
    Opportunity for career advancement in a fast-paced, growth-oriented organization

    Below are just some of the benefits you'll receive:


    • Competitive Salary
    • Paid Time Off and Paid Holidays
    • Career Growth
    • Medical/Dental with employer contribution
    • Voluntary Life Insurance, Disability, and Aflac Insurance
    • Company-paid life insurance and long-term disability
    • 401 (k) retirement plan
    • Travel Perks to Resort Locations
    • Company Perks Program

    What are you motivated by?:
    We are seeking a highly motivated and customer-focused individual to join our team as a Hospitality Specialist. As a Hospitality Specialist, you will play a vital role in ensuring exceptional customer service experience for our guests.

    You will be responsible for providing a warm and welcoming environment, addressing guest needs, and ensuring their satisfaction throughout their stay.


    What youre great at:

    • Responsible for the efficient and courteous operations of the front desk.
    • Responsible for checking guests in/out. Collect balances, post appropriate room charges, make reservations, make room moves, and stay-over requests for guests as needed to ensure guest satisfaction. Check online travel agents for rental inbound. Run reports and correct errors before guest check-in. Prepare night audit daily, and respond to any online reviews.
    • Answers and transfers call from the switchboard using proper telephone etiquette. Having the ability to answer guest questions about local restaurants and attractions.
    • Make courtesy calls and follow-up calls to all guests issues. Send confirmation letters to owners/guests as needed. Make rental calls to notify owners whether their villa has been rented or not.
    • Coordinate with all other departments to ensure a smooth response to guests requests.
    • Process all incoming revenue from all departments daily. Open and close the credit card machines and cashier audit reports. Balance out cash drawer, process advance deposits when making reservations, and collect money and post transactions from other departments. Daily post office and banking runs.
    • Perform any other inventory management changes as directed by the supervisor or manager.
    • Prepare check-in packets for the upcoming week, order office supplies as needed.
    • Enter maintenance and service requests in SPI promptly. Block RCI points for unpaid accounts. Manage RCI banking, membership changes, and cancellations.
    • All other duties as assigned.


    Responsibilities listed may not include all tasks or apply to all resort locations, an official job description will be provided and signed on the first day of employment.

    Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace


    Heres what you can expect:
    At Capital Vacations we are united by a common purpose of Travel. Gather. Smile. Repeat. We pride ourselves on bringing our passion, innovation, and boldness to travel, enriching the lives of those we serve. We encourage you to join our team and help us in fulfilling our purpose.

    If this opportunity excites you, and if you have the following qualifications, we invite you to apply for our team:


    Job Summary:
    We are seeking a reliable Front Office Supervisor to oversee the daily operations of our front desk area.

    The Front Office Supervisor will be responsible for ensuring smooth check-in and check-out processes, handling guest inquiries and concerns, coordinating with other departments, and maintaining a high level of customer service.


    Responsibilities:

    • Train, supervise, and support front desk staff to deliver exceptional service to guests.
    • Ensure efficient handling of guest check-ins and check-outs.
    • Address guest concerns and resolve issues promptly and professionally.
    • Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met.
    • Maintain accurate records and reports related to front desk operations.
    • Assist in scheduling, ensuring front desk coverage, and conducting regular performance evaluations for front office staff.
    • Monitor inventory of office supplies and place orders when necessary.
    • Implement and enforce hotel policies and procedures.

    Qualifications:

    • High school diploma or equivalent; bachelor's degree in hospitality or related field preferred.
    • Proven experience in a front office role, with at least 1-2 years in a supervisory capacity.
    • Excellent communication and customer service skills.
    • Proficient in MS Office and hotel management software.
    • Strong organizational and multitasking abilities.
    • Ability to work under pressure and handle difficult situations with composure.
    • Knowledge of hotel operations and procedures.
    • Strong leadership and team management skills.
    • Preferred understanding of RCI & SPI(Check-in system)
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