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Service Coordinator - Las Cruces, United States - Ambercare
Description
Position Summary:
This position is responsible for coordinating administrative, business and other operational activities in the agencies such as HR, payroll, A/P, scheduling and resolving client issues in conjunction with the Agency Director
Essential Duties:
Oversee the new hire process for all new employees and ensure all documentation is completed timely and accurately.
Ensure all employee records (including payroll records) are current, accurate and updated as needed.
Collaborate with the Corporate HR team for benefit enrollment processes.
On-board and train new branch Administrative employees.
Provide thorough, complete follow-through on escalated client complaints and theft claims.
Ensure WOTC applications, Forms I-9 and any other applicable paperwork is completed timely for each new employee.
Report all new Leave of Absence requests appropriately and assists the HR team with the leave process.
Set up training for all new and current employees. May oversee or facilitate classes including quarterly in-service meetings.
Coordinate Internal Audit Responses to the Contracts Department and QA team for employee files onlyOversees compliance with HR processes and procedures throughout branchEnsures all required A/P related paperwork is scanned and submitted for paymentFollows up on all Private Duty "Hot-Lead" Assessments and DepositsSupervises monthly Service Monitoring Calls with state Department on AgingFiles APS Reports and follows up with agency; handles related employee issues as appropriateResponds to and resolves all service complaints filed with the state or state agenciesEnsures the appearance of the branch's open environment is professional:
neat, clean, orderly and generally free of clutterSupervises the purchasing and material management functions for all branch office suppliesMaintains a high degree of confidentiality at all times due to access to sensitive informationMaintains regular, predictable, consistent attendance and is flexible to meet the needs of the agencyFollows all Medicare, Medicaid, and HIPAA regulations and requirementsAbides by all regulations, policies, procedures and standardsPerforms other duties as assigned
Performance Responsibilities:
Maintains positive internal and external customer service relationshipsMaintains open lines of communicationPlans and organizes work effectively and ensures its completionMeets all productivity requirementsDemonstrates team behavior and promotes a team-oriented environmentRepresents the organization professionally at all timesPosition Requirements & Competencies:High school diploma or equivalentMedical Assistant diploma from an accredited vocational institution or a community college course in medical assistingCurrent documentation of a national certification for the registered medical assistant (RMA) through the American Medical Technologists (AMT) or for the certified assistant through the American Association of Medical Assistants (AAMA) may be required3-5 years of recent experience working in a medical facility as a Medical Assistant and/or documented evidence of externship completed in a medical officeMust be organized and able to multitaskComputer proficiency
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