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Client Service Coordinator
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Client Service Coordinator
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Client Service Coordinator
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Service Coordinator - Anthony, United States - Ambercare
Description
Position Summary :
This position is responsible for coordinating administrative, business and other operational activities in the agencies such as HR, payroll, A/P, scheduling and resolving client issues in conjunction with the Agency Director
Essential Duties:
Oversee the new hire process for all new employees and ensure all documentation is completed timely and accurately. Ensure all employee records (including payroll records) are current, accurate and updated as needed. Collaborate with the Corporate HR team for benefit enrollment processes. On-board and train new branch Administrative employees. Provide thorough, complete follow-through on escalated client complaints and theft claims. Ensure WOTC applications, Forms I-9 and any other applicable paperwork is completed timely for each new employee. Report all new Leave of Absence requests appropriately and assists the HR team with the leave process. Set up training for all new and current employees. May oversee or facilitate classes including quarterly in-service meetings.
Coordinate Internal Audit Responses to the Contracts Department and QA team for employee files only Oversees compliance with HR processes and procedures throughout branch Ensures all required A/P related paperwork is scanned and submitted for payment Follows up on all Private Duty Hot-Lead Assessments and Deposits Supervises monthly Service Monitoring Calls with state Department on Aging Files APS Reports and follows up with agency; handles related employee issues as appropriate Responds to and resolves all service complaints filed with the state or state agencies Ensures the appearance of the branchs open environment is professional:
neat, clean, orderly and generally free of clutter Supervises the purchasing and material management functions for all branch office supplies Maintains a high degree of confidentiality at all times due to access to sensitive information Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency Follows all Medicare, Medicaid, and HIPAA regulations and requirements Abides by all regulations, policies, procedures and standards Performs other duties as assigned
Performance Responsibilities:
Maintains positive internal and external customer service relationships Maintains open lines of communication Plans and organizes work effectively and ensures its completion Meets all productivity requirements Demonstrates team behavior and promotes a team-oriented environment Represents the organization professionally at all times Position Requirements & Competencies: High school diploma or equivalent Medical Assistant diploma from an accredited vocational institution or a community college course in medical assisting Current documentation of a national certification for the registered medical assistant (RMA) through the American Medical Technologists (AMT) or for the certified assistant through the American Association of Medical Assistants (AAMA) may be required 3-5 years of recent experience working in a medical facility as a Medical Assistant and/or documented evidence of externship completed in a medical office Must be organized and able to multitask Computer proficiency - MS Office Occasional travel between facilities may be required Must have reliable transportation, valid driver license and state required insurance To apply via text, text 3713 to ACADCOR CBACADCOR DJADCOR