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    Customer Service Representative - Nashville, United States - R1 RCM

    R1 RCM
    R1 RCM Nashville, United States

    3 weeks ago

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    Description

    ** Customer Service Representative - St. Thomas Midtown Hospital, Ascension - (PRN)**

    **Job Category****:** Patient Services **Requisition Number****:** PATIE12798 Showing 1 location **Job Details**

    **Description**

    **Hours: PRN - days/hours will vary**

    As our Customer Service Representative in the Patient Registration Department, youll work to help our patients check into the hospital for hospital services. Youll often be the first face they see and the person they rely on to answer questions during registration. Youll build trust in these interactions by collecting information accurately and quickly, but also by listening with compassion - not just to intake information, but to address their fears, concerns and questions. To thrive in this job, youll need to be confident with technology and typing, however you dont need to have any previous hospital experience or knowledge in healthcare. Bring your previous experience in customer service and well teach you everything you need to know. This a perfect starting point to launch your healthcare career. Since this is a healthcare facility, all applicants must be up to date on all vaccinations (including but not limited to COVID-19 and annual flu shot), pass a drug test, and pass a background check prior to hire.

    Heres what you can expect working in Patient Registration:

    Working on computers to intake information. Youll work across multiple screens collecting details that must be input correctly. You should feel comfortable working across multiple programs and typing as quickly as patients can talk.

    Helping people who may be ill or worried about a test. Were not human computers intaking information. Patients need you to be there for them and listen carefully in order to ease their anxiety. Youll ask follow-up questions and build rapport in real time.

    Fast-paced work. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. While the data you collect may be predictable, the people youll get it from arent. You have to work quickly and expect the unexpected. This is not a casual desk job.

    A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.

    At R1, we are committed to promoting diversity, equity and inclusion. We are proud to be an equal opportunity employer. We do not discriminate on the basis of age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. We are committed to providing a workplace free of harassment.

    If you need assistance or an accommodation to complete any part of the job application process, please contact us at or for assistance

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Required**

    High School or better.

    **Experience**

    **Licenses & Certifications**

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