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    IT Service Technician - Portage, United States - Omega Computer Services, LC

    Omega Computer Services, LC
    Omega Computer Services, LC Portage, United States

    4 weeks ago

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    Job Description

    Job DescriptionSalary:

    ABOUT US
    Our mission is to provide complete hardware, software, and support solutions, enabling clients to operate their businesses more successfully. In 1994, Omega Computer Services started as a small I.T. consulting firm and transformed over the years into a complete I.T. managed service provider. Now, Omega is one of the top MSPs in Michigan. We pride ourselves on a strong company culture, made possible by our staff's commitment to upholding our five core values:

    DO THE RIGHT THING | GROW OR DIE | PASSION FOR OUR WORK | HUMBLY CONFIDENT | WE LOVE CUSTOMER SERVICE

    THE POSITION

    We are looking for a full-time IT Service Technician to join our team in Portage, Michigan. Our Service Desk is active Monday - Friday, 8:00 AM - 5:00 PM with occasional appointments and on-call shifts required after hours. Please visit to learn more about our company culture, employee perks, and benefits.

    KEY RESPONSIBILITIES

    • Diagnose and troubleshoot end-user issues remotely through the ticketing system
    • Maintain high-quality support by responding quickly, effectively, and in a professional manner
    • Document internal procedures and notes pertaining to the ticket resolution
    • Provide occasional on-site technical service and support for existing clients

    QUALIFICATIONS

    • 1+ year(s) of experience working on an IT Service/Help Desk or NOC team environment
    • 1+ year(s) of experience providing excellent customer service
    • Proven written and oral communication skills
    • Ability to work independently, achieve high standards, and consistently meet deadlines
    • Possess an inclination and passion for learning new technologies quickly
    • Excellent problem-solving skills, especially in fast-paced, high-pressure situations
    • CompTIA A+ Certification (or equivalent)
    • Certification or above-average comprehension of:
      • Active Directory services
      • Network setups and configurations
      • Microsoft 365
      • Multi-platform environments
      • Ninja RMM (or similar RMM/PSA software)
      • Freshdesk (or similar ticketing system)
      • Cisco Meraki

    WE CAN'T DO WHAT WE DO WITHOUT YOU

    This position assists with driving our mission by maintaining high-quality, white-glove I.T. services and support for our clients. This position also contributes to our team by implementing best practices for the ultimate benefit of our staff and clients.

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