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    field desktop support l3 - Blue Springs, MS , USA, United States - TATA Consulting Services (USA)

    TATA Consulting Services (USA)
    TATA Consulting Services (USA) Blue Springs, MS , USA, United States

    3 weeks ago

    Default job background
    Description

    Tier 3 (L3) IT infra support is the final line of support and comprises a technical team that deals with technical problems.

    Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues.

    Besides always having the ability to deploy solutions to new problems, a Level 3 tech usually has the most expertise in a company and is the go-to person for solving difficult issues.


    • Inventory management for Server/Network equipments.
    • GALC requests - setting up terminal, creation, physical/virtual.
    • Pre-shift checks - GALC/ICS, servers, systems, DPS,etc.
    • Change requests - port activations, switch installs, cabinet remediation (ups/hvac), Preventive.
    • Maintenance activities (UPS/HVAC/Generator).
    • Network Drops/setup assistance/ Confirmation - Change controls, switch install, power, network.
    • &n bsp; drop, vlan, firewall, Other network tasks.
    • Time card boxes (Kronos clocks and vendor time clocks - installs/support).
    • Rack and Stack equipment, camera installs.
    • Data Center/Storage Room FMDS/5S (Ex. Network Cabinet Checks).
    • Local Proof of Concept projects by sho
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