- Network (LAN, WAN and Wireless)
- Troubleshooting & admin of Cisco Layer 2 & Layer 3 Routing, Cisco Wireless Networks, Cisco PBX Administration, Cisco standard protocols and Cisco CCNA certification
- Ability to support IT Cabling, Infrastructure Planning, and Design. Examples of scope work (cable patching, switch config/deploy, port enable/disable, analyze network traffic)
- TCP/IP, DHCP, Subnetting, VLAN, POE
- Network maintenance, support and refresh
- Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution
- Data Center (Server Room) Management
- Site infrastructure knowledge (Power/UPS, HVAC, cabling, etc.)
- Experience installing and troubleshooting server room hardware components, such as Rack Servers, Fiber, switches, disk drives, memory, etc.
- Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution
- Server Management
- Knowledge of DHCP, DNS, Print Server, File Shares, Microsoft SCCM
- Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution
- Working knowledge/experience supporting Hardware for servers, data backup libraries and SAN/NAS
- Server, storage and backup systems maintenance, support and refresh: Rackmount, install and configure server hardware
- Critical plant floor hardware support
- First level of support Business and Plant Floor applications, managing escalation of issues to the Subject Matter Experts (SME's)
- Excellent troubleshooting (critical thinking), problem solving & root cause analysis skills for Outage & Problem Management
- Exceptional customer service and ability to work well under pressure e.g. plant down situation, outages, critical plant floor equipment require a 15-minute turnaround time
- Ability to lift 50 lbs. and be able to climb ladders and staircases to access IT equipment
- Strong team worker with professional demeanor and strong ethics
- Good written and oral communication skills are required
- Experience with remote control tools and remote support (off-site)
- Ongoing support of various Manufacturing computer systems
- Change Management process
- Experience or knowledge of CRAC/HVAC Units and UPS preferred
- Experience using a ticket management system for work prioritization and daily workload management
- ITIL, CCNP, CCIE, CCNE and/or MCSE certifications are desired
- Experience and/or knowledge of PLC's a plus.
- Plant Monitoring software knowledge (Active Plant, Wonderware, Ignition)
- Knowledge of iGear, Kepware, or other machine data gathering tools
- SQL Server database administration (backups, security, monitoring, etc.)
- Manage storage and backup systems
- Previous experience supporting a large corporate, manufacturing environment
- Experience working with VMware vSphere
- 3 to 5 years of experience performing Level 3 responsibilities
- Knowledge of Cisco Voice over IP hardware/software/server operation/configuration
- Experience on InTune/iPhone support is an in advantage
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Deskside Support Technician Level 3 - Blue Springs, United States - Diverse Lynx
Description
Job Tittle:
Deskside Support Technician Level 3
Location: 1200 Magnolia Way, Blue Springs, MS Onsite Day 1)
Job Overview:
Required Skills:
Desktop Support
5-10 years Cisco Networking experience
Cisco CCNA certification a plus
Network (LAN, WAN and Wireless)
FLEX SHIFT:
Contractor will be expected to rotate between 2 shift schedules: Day Shift & Mid Shift (10:00am - 6:30pm)
Weekly On-call Rotation for afterhours
Required Skills:
Experience with packet capturing, example:
Wire Shark
Windows Active Directory:
Maintenance kiosks, OU configuration, Group Policy Objects
Nice to Have Skills:
All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role.
We promote and support a diverse workforce across all levels in the company.