IT Support Manager - Livermore, United States - Fremont Bank

Fremont Bank Livermore, United States

3 weeks ago

Description

Job Location:
Livermore, CA/Fremont, CA

Hiring salary range:
$104, $130,847.00 annual
Fremont Bank founded in 1964,

is one of the oldest independently owned banks in the Bay Area and is one of the top rated mid-tier banks in the nation.

Voted a Top Workplace for 2022 and for the past twelve consecutive years,

Fremont Bank has an immediate opening for a

IT Support Manager in Livermore, CA.
Position Overview
Primarily onsite role withoccasional potential for remote work flexibility. May require occasionalafter-hours support and local travel.

TheIT Support Manager plays a vital role in leading and managing the IT supportteam to ensure exceptional user experience, IT security, and alignment with theorganization's goals.

This is a primarily onsite position.
Role and Responsibilities

Team Leadership:
Guide, mentor, and develop ahigh-performing IT support team. Conduct performance reviews andfacilitate professional growth.

Service Desk Excellence:
Direct service deskoperations, manage ticket resolution, and uphold SLAs.

Desktop, Mobile, & SoftwareSupport:
Troubleshoothardware and software issues, deploy updates, and manage desktopenvironments.

Bank Equipment Upkeep:
Ensure the smooth operation ofreceipt printers, card readers, and other specialized banking hardware.
Collaborate with vendors for support.

Communication & Training:

Develop clear IT communicationstrategies, provide technology training (written, online, and in-person),effectively inform staff on updates and incidents, and proactively addressuser concerns and feedback.

Procedure Management:
Create, update, and enforce ITprocedures and work instructions. Conduct compliance audits and developtraining on best practices.

Strategic Alignment:
Contribute to IT strategydevelopment, aligning support functions with the bank's overallobjectives.

Vendor Management:
Manage relationships andcontracts with IT vendors and service providers.

Incident & Problem Management:
Oversee incident response andproblem resolution processes.

Continuous Improvement:
Proactively identify andimplement improvements to IT support processes, tools, communication, andprocedures. Stay current with industry trends.

Security Awareness:
Integrate security bestpractices into IT support and develop security awareness training for bankstaff.

Budget Management:
Assist in managing andmonitoring the IT support department's budget and identifying cost-savingopportunities.

Disaster Recovery & BusinessContinuity:
Supportdisaster recovery and business continuity plans and participate in testingand drills.

Advocate for IT and

Service Desk:

Proactively build positiverelationships and communicate effectively with stakeholders to promote thecapabilities and services of the IT department and service desk.

Change Management Oversight:
Manage the bank's changemanagement program, ensuring proper planning, assessment, approval, anddocumentation of all IT changes.

Risk Assessment & Mitigation:
Participate in IT riskassessments, identifying potential vulnerabilities and developingmitigation strategies in line with the bank's risk management framework.

Compliance Adherence:
Ensure IT support aligns withbanking regulations and industry standards (e.g., PCI DSS, SOX compliance,etc.).

Reporting & Metrics:

Develop and track keyperformance indicators (KPIs) for the service desk and IT supportoperations to measure efficiency and areas for improvement.

Knowledge Base Development:
Oversee the creation andmaintenance of a comprehensive knowledge base to promote self-service andreduce repetitive support requests.
Minimum Qualifications
Bachelor's degree in InformationTechnology, Computer Science, or equivalent experience.

Minimum of 10 years of IT supportexperience, including 2+ years in a leadership role.

Proven experience supporting bankinghardware and managing IT procedures.

Understanding of IT servicemanagement frameworks (ITIL, COBIT, etc.).

Excellent leadership, communication,problem-solving, and organizational skills.

Experience with IT ticketing systems(e.g., ServiceNow, Zendesk).

Strong collaboration andinterpersonal skills, with the ability to effectively communicate withdiverse stakeholders.

Experience in implementing andmanaging change management processes.

Knowledge of banking regulations andcompliance standards.

Auditing experience.

Analytical mindset with the abilityto interpret data and KPIs.

5+ years in a leadership role.

ITIL, COBIT, Security+, or otherrelevant certifications.

Experience in a fast-paced bankingenvironment.

Passionate about user experience andimproving IT services.

#J-18808-Ljbffr

Operations Support Manager

3 weeks ago

Lawrence Livermore National Laboratory Livermore, United States

Company Description · Join us and make YOUR mark on the World · Are you interested in joining some of the brightest talent in the world to strengthen the United States' security? Come join Lawrence Livermore National Laboratory (LLNL) where our employees apply their expertise t ...
IT Support Manager

3 weeks ago

Fremont Bancorporation Livermore, United States

Title: IT Support Manager · Job Location: Livermore, CA/Fremont, CA · Hiring salary range: $104, $130,847.00 annual · Fremont Bank founded in 1964, · is one of the oldest independently owned banks in the Bay Area and is one of the top rated mid-tier banks in the nation. · Vo ...
IT Support Manager

3 weeks ago

Fremont Bancorporation Livermore, United States

Title: IT Support ManagerJob Location: Livermore, CA/Fremont, CAHiring salary range: $104, $130,847.00 annualFremont Bank founded in 1964, is one of the oldest independently owned banks in the Bay Area and is one of the top rated mid-tier banks in the nation. Voted a Top Workplac ...
Operations Support Manager

1 week ago

Lawrence Livermore National Laboratory Livermore, United States

Company Description · Join us and make YOUR mark on the World · Are you interested in joining some of the brightest talent in the world to strengthen the United States' security? Come join Lawrence Livermore National Laboratory (LLNL) where our employees apply their expertise t ...
Manager, Customer Support

2 weeks ago

Workday Pleasanton, United States

Your work days are brighter here. · At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us ...
Manager, Customer Support

2 weeks ago

Workday Pleasanton, United States

Your work days are brighter here. · At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us ...
Customer Support Manager

3 weeks ago

Workday Pleasanton, United States

1. Provide the best possible experience on our site · 2. Collect statistics to optimize site functionality · **Decline**. · **Do what you love. Love what you do.** · At Workday, we help the worlds largest organizations adapt to whats next by bringing finance, HR, and planning ...
Human Resources Clerk

2 weeks ago

Skyline Enterprises Nottingham, United States

About Us · The Lebenshilfe Rhein Sieg is a non-profit organization that has been advocating for the rights and needs of people with disabilities in the Rhein-Sieg district for many years. Our goal is to promote equal opportunities and participation for all individuals in society. ...
Training to become a merchant

2 weeks ago

Quantum Dynamics Livermore, United States

R+V is one of the largest insurers in Germany with nine million private and corporate customers. You are not alone is our motto and also our promise to accompany and support you on your path to the right profession. · Do you want a solid vocational training? Team cohesion and tra ...
Team leader

2 weeks ago

Omega Enterprises Livermore, United States

The German Railway is not only one of the most important mobility service providers, but also one of the largest engineering firms in Germany. Currently, more than engineers work for us to realize and sustainably maintain new bridges, tunnels, train stations, tracks, and signal s ...
Identity Access Management Support Engineer

3 weeks ago

Albertsons Companies Pleasanton, United States

About the company · Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose · : to create joy around each table a ...
Manager, Escalation Support

1 day ago

Zeiss Inc Dublin, United States

About Us: · How many companies can say they've been in business for over 177 years? · Here at ZEISS, we certainly can As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advan ...
Branch Support Manager

1 week ago

WELLS FARGO BANK Palo Alto, United States Full time

About this role: · Wells Fargo is seeking a Branch Support Manager in Wealth and Investment Management as part of Wells Fargo Advisors. Learn more about our career areas and lines of business at . · In this role, you will:Act as a liaison between Market Leaders, the Brokerage Su ...
Customer Support Manager

1 week ago

Workday Pleasanton, United States

Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apar ...
Supported Education and Employment Manager

3 weeks ago

InsideHigherEd Stanford, United States

Supported Education and Employment Manager (Hybrid Opportunity) School of Medicine, Stanford, California, United States Student Services Mar 06, 2024 Post Date 102456 Requisition #Stanford University is seeking a Supported Education & Employment Manager to be based within t ...
Treasury Management Support Associate

4 weeks ago

Beneficial State Bank Oakland, United States

Treasury Management Support Associates provide a wide range of professional, technical, product, and general support via email, telephone and in-person interactions to our corporate, small business and personal online banking clients and bank personnel team. · TM Support Associa ...
Memory Support Program Manager

1 week ago

humangood Los Altos, United States Full time

Job Details · Description · The Memory Support Program Manager coordinates the memory support program to ensure that the physical, social & emotional needs of the residents and their families are met. As a representative and team member of the company, this position is expected ...
IT Support Manager, IT Services

3 weeks ago

Amazon Palo Alto, United States Paid Work

At Amazon, we strive to be Earth's most customer-centric company where we can find and discover anything we want to buy online. We hire the world's brightest minds, offering them an environment in which one can relentlessly improve the customer experience. Innovation and creativi ...
Technology Support Manager

3 weeks ago

Meriwest Credit Union San Jose, United States

Technology Support Manager · Information Technology Department · Position Summary · The Technology Support Manager is responsible for the technical service operations for the organization. Manages Help Desk and System/Network administrators to ensure the proper handling of Syste ...
Operational Support Manager

2 weeks ago

Meriwest Credit Union San Jose, United States

Operational Support Manager · Operational Support Department · Position Summary · Manage all aspects for the Operational Support department. Responsible for ensuring department duties are handled efficiently and accurately. Ensure that we are in accordance with credit union estab ...