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    Customer Solutions Specialist - Tampa, United States - Highland Management Group

    Highland Management Group
    Highland Management Group Tampa, United States

    3 weeks ago

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    Description

    Do you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for We are actively searching for a dedicated customer solutions specialist to add to our diverse team of professionals.

    Our company works as the "middle man" for our clients - we connect them with their target audiences and generate revenue through reliable brand advertising and client-facing. Many years of success working with clients across the country have led us to work in partnership with the world's leading providers of technology and communications services. Through our partnership, we have fostered a culture built around our principles, which define how we approach interactions with our employees, customers, and communities and affect every element of our organization.

    As a Customer Solutions Specialist, you'll be in charge of your own professional development. To help maintain our high standard of an excellent customer experience, you'll use your unique abilities, desire for growth, and customer service skills and will be responsible for the following:

    • Using targeted marketing lists to identify and pursue new sales leads
    • Providing customers with products and solutions that help to simplify and organize their lives
    • Processing sales orders, order changes, installation dates, and cancellations
    • Providing product sales and support to customers, other Customer Solutions Specialists, as well as our outside sales team
    • Completing tasks including building marketing campaigns, attending live events, and following up on customer enrollments
    • Excelling in a team-based, competitive environment
    • Working with the account team on the growth and retention of client accounts
    Requirements of the Customer Solutions Specialist:
    • A high school diploma or GED equivalent is required
    • 0 - 3 years of experience working in customer service, sales, retail, or hospitality industries
    • Consistently reliable transportation
    • Ability to communicate effectively, actively listen, and problem-solve
    • Ability to work well individually and in a team environment
    • Strong sales and closing skills and the ability to overcome objections
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