- Participate in incident and request assessment and prioritization and liaise with business areas and technology support teams for resolution.
- Ensure Service One incidents and requests are reviewed, updated and closed. (30%)
- Participate in development and review of solution requirements and review of user test strategies, and support testing and delivery of enhancements. Develop, maintain and review documentation including process flows, interfaces, test plans and results. (25%)
- Develop business and system knowledge relating to assigned functional areas and demonstrate understanding of the solution and relationships across functional modules and the CRB eco-system integration through successful participation in implementation and use of modifications and enhancements. (20%)
- Spend time with business partners to support their understanding and use of the processes as defined and evaluate efficiency and success of outcomes to identify opportunities for improvement. And develop an understanding of the business operations, policies and regulatory guidelines affecting them. (15%)
- Develop an understanding of the business and technical master data models, data governance and reporting. (10%)
- Education
Required: High School diploma or equivalency certificate.
Preferred: Associate s degree or Bachelor s degree in Business Management or related field (i.e.
Accounting, Communications, Mathematics, Computer Information Systems, Engineering, etc.) from an accredited institution. - Experience
Required: Minimum of two (2) years direct work experience performing the Duties & Responsibilities of this position supporting customer service operational use of technology solutions in a regulated utility environment. A college degree from an accredited university may be considered in lieu of one (1) year experience.
Preferred: Experience supporting SAP s CRMB/IS-U solution in one of the respective functions (customer service, billing and rates, finance and credit or device management). - Knowledge/Skills/Abilities (KSA)
Required: Conceptual knowledge of defined business processes. Verbal, written, organizational, analytical, presentation and interpersonal skills with the capacity to interact with team members. Ability to work in a collaborative team environment on fast-paced dynamic projects. Demonstrated ability and competency for continual knowledge development. Knowledge of MS Office Suite. - Set the bar high for what a company should do
- Create jobs
- Offer people an opportunity to succeed and change their station in life
- Improve the communities where we live and work through volunteering and charitable giving
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Plan
- Vacation Package
- Life & Disability Insurance Plans
- Flexible Spending Accounts
- Tuition Reimbursement
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CRB Business Solutions Specialist - Tampa, United States - Strategic Staffing Solutions
Description
STRATEGIC STAFFING SOLUTIONS HAS AN OPENING
Strategic Staffing Solutions is currently looking for a CRB Business Solutions Specialist for a contract opening with one of our largest clients
This is a Contract Opportunity with our company that MUST be worked on a W2 ONLY, NO visa sponsorship or C2C eligibility for this position. The details are below.
Job Title: CRB Business Solutions Specialist
Contract: 6 Months
Location: Tampa, FL
Job/Role Description:
Required Skills/Experience:
How to Apply: send resume and contact information to Nick Gleason, Sourcing Specialist, at .
The S3 Difference:
The global mission of S3 is to build trusting relationships and deliver solutions that positively impact our customers, our consultants, and our communities. The four pillars of our company are to:
As an S3 employee, you re eligible for a full benefits package that may include:
